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Sheehy Toyota of Stafford

Stafford, VA

3.9
1,388 Reviews

95 Garrisonville Rd

Stafford, VA

22554

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Showing 1,388 reviews

May 02, 2017

Sales Rep. Jerry Silsley Jerry was very professional and made my deal happen as smooth as possible. I will recommend Jerry to anyone I know that maybe looking for a car in the More

by elcarro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Wedderman, Jerry Silsley
May 04, 2017 -

Sheehy Toyota of Stafford responded

Thank you Rio for the fantastic review!! We are thrilled to hear that Jerry was able to help you out, and hope you enjoy your new vehicle!!

May 02, 2017

Had a problem with high beams I had a problem with high beams and Sheehy stepped up to the plate and is helping me out!! Extra special thanks to Brandon Stanhope More

by flags97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stanhope, Shawn Flickinger, Doug Feld, Mike Felice
May 03, 2017 -

Sheehy Toyota of Stafford responded

flags97, Thank you for your feedback and please accept my apologies. I just looked into this and we are working on this. Can you please give me a call directly on my cell phone at your earliest convenience? 703-507-6148. Thank you. -Brandon Stanhope, General Manager 703-

May 04, 2017 -

flags97 responded

Mr Stanhope I have called you for two days and left a message on your phone and still have not heard from you or anyone from dealership. I love the car but really starting to despise your dealership and ready to spread bad word throughout Quantico. I bought the car on April 15th the next day (Easter Sunday) I drove from my house in West Virginia to Baltimore and then from Baltimore to your dealership in Stafford as I had left my Tacoma there when I bought the Avalon and needed to pick it up, that is when I noticed no high beams and made an apt the next day. The bulbs came in. And I went to your dealership that Wednesday. Also that Wednesday I turned in a receipt to my salesman "Doug Feld" for $34 because the car shimmied at 65mph so I had all wheels balanced Monday morning. Was told I would be reimbursed within a week , its been over two weeks and no one returns my calls or answers my email. I subcontract for Malloy Toyota and am quite shocked at your dealerships attitude, I really do not expect to hear from you so I just sent a letter to Toyota and will explore whatever if any options I may have. I am retired military, a faithful Toyota buyer and will not be treated this way.

May 04, 2017 -

flags97 responded

Well I just received a phonecall from Mr Stanhope, the general manager and I must say he was very courteous and professional and stated that Dealer will take care of any problem I may have with high beams,so to me that is at least encouraging and time will tell. It is really quite a shame that things have to go this far. Hopefully I will never have trouble with the lights and if I do I will go directly through Mr Stanhope.

May 08, 2017 -

flags97 responded

As of today I have heard nothing more from Dealer even though I have contacted them 3 times. Still no reimbursement for a measly $34 for wheel balance which Mr Stanhope informed me would be sent out immediately. I am so tired of dealing with these people that I have contacted Better Business Bureau and am now ready to take them to court. Lights could explode at anytime. My tag expires in less than a week so will park car at dealers door when tag expires!! And will picket and use my bullhorn and will probably be arrested but guarantee people will hear me! So disgusted!!!

May 12, 2017 -

flags97 responded

My update on this review, I was wrong, Sheehy Toyota just contacted me and is going to fix my problem. They stated that they are going to fix my problem and it will cost me approx. $350, which is fantastic, it will cost them Approx $2400. This is outstanding customer service and I am very pleased. I wanted a permanent fix to this problem and Sheehy has came through!!!

May 25, 2017 -

flags97 responded

Well had the problem with my headlights fixed today. The shop at Sheehy was nothing short of OUTSTANDING, work was done in a swift, orderly fashion, most impressive. My thanks to Mr Evans and Mr Stanhope. This dealership really came through for me and I will remember that on my next purchase!!!!!

May 01, 2017

Fantastic Experience at Sheehy Toyota of Stafford! Lee Ellerby was fantastic as my sales associate at Sheehy Toyota of Stafford. He worked with me through every step of my purchasing decision, and eve More

by Cameron Atkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Ellerby
May 04, 2017 -

Sheehy Toyota of Stafford responded

Thank you Mr. Atkins for the fantastic review!! We are thrilled to hear that Lee was able to help you out, and hope you enjoy your new vehicle!!

May 01, 2017

Impeccable transaction Rick and the entire team was professional and worked to meet me at the right price point for my desired vehicle/options. My intelligence was never in More

by wsrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Suarez
May 04, 2017 -

Sheehy Toyota of Stafford responded

Thank you for the fantastic review!! We are thrilled to hear that our team was able to help you out, and hope you enjoy your new vehicle!!

April 27, 2017

Great experience Zach made buying a used vehicle fair and easy. He is friendly and very professional, Zach went out of his way to take care of all my questions and con More

by jgs2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Upton
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new vehicle, and look forward to seeing you again next time!!

April 26, 2017

Excellent customer service Very positive experience with the dealership. Rick Suarez was a pleasure to deal with, and I was impressed with his responsiveness and professionalis More

by JettaGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Suarez
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new Jetta, and look forward to seeing you again next time!!

April 26, 2017

EXCELLENT!! No issues or concerns. Excellent customer service! All were very professional and friendly. This was my second purchase from this dealership and it's not likely to be my l More

by LKMR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Dent, Shawn Flickinger, Donald ( D.J ) Diehl, Ammar Warris
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new vehicle, and look forward to seeing you again next time!!

April 24, 2017

Very pleased I was able to buy a used corolla last week. The salesman and the finance person made it a painless experience. I would recommend this dealership. More

by julesbazinga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ammar Warris, Mike Felice
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you Jules for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new Corolla, and look forward to seeing you again next time!!

April 22, 2017

Amazing car buying experience Very helpful and probably the best car buying experience I've every had from beginning to end. Friendly and professional staff who go out of their wa More

by Bernadine Dotson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Sovie, Donald ( D.J ) Diehl, Zach Upton
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you Bernadine for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new vehicle, and look forward to seeing you again next time!!

April 22, 2017

Great experience So much better than small used car lots. Easy process, not pushy, Dennis was a great help and able to awnser any questions I had. More

by Mrxfit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Flickinger, Dennis Cronin
Apr 28, 2017 -

Sheehy Toyota of Stafford responded

Thank you for the fantastic review! We appreciate you taking the time to let us know about your positive experience with our dealership. We hope you enjoy your new vehicle, and look forward to seeing you again next time!!

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