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Sheehy Toyota of Stafford
Stafford, VA
1,389 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,389 reviews
January 31, 2021
It’s not safe as the employees don’t properly wear their masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful about others. More
by Beth
Employees Worked With
Others
January 15, 2021
Excellent service! Jerry was personable, organized, and made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had made the experience easy. The showroom was clean and open and there were extra COVID-19 safety measures in place. Throughout the whole process, I had great communication from the Sheehy Stafford team. More
by Rebecca M.
Employees Worked With
Jerry Silsley
December 31, 2020
Great experience at Stafford Toyota. Just purchased a 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D 2021 Tacoma that we had special ordered. My sales person Carlos was a professional from start to finish. Can't thank him enough. He and his manager D.J. gave me a great deal to boot. Ask for Carlos, bet you won't be disappointed. More
by John K
Employees Worked With
Carlos Sosa
September 21, 2020
Worst experience ever! With an appointment, a simple oil change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? More
by Nygrammy1
Employees Worked With
No idea, Pamela Vaughan
September 11, 2020
I had an appointment to get my Toyota Camry XLE serviced at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick at Rosner Toyota of Stafford on Tues. 09/08/20. My service representative Pam Vaughan as always was courteous and professional making my visit quick and easy while keeping me updated as I waited. More
by Ms. J.
Employees Worked With
Pamela Vaughan
August 14, 2020
Horrible experience.....I was on time for my 3 o clock appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me th appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me they want to discuss what’s wrong, need part but warrenton is closed....will see about it on Monday....it’s as if I walked in with no appointment and probably could have done better had I not made an appointment and gone in early.....no explanation.....this is totally unacceptable. I’m not impressed at all with the service here. More
by Nperkins846
Employees Worked With
Robert Garza, Pamela Vaughan, Michelle Dent, Deborah Dominy, Elly Coats
July 02, 2020
9am appointment for 90K service including oil change. 3pm still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no call, if I hadn't called would it even been completed. What is purpose of having appointment if 6 hours later, simple oil change and 90K wasn't done and no call about status. More
by Unhappy Camry owner
Employees Worked With
Bruce Desimini
May 15, 2020
Air Bag Safety Recall Roman Seals did a great job when I brought my Corolla in for the safety recall. He was friendly and kept me informed about the status of the repair. Roman Seals did a great job when I brought my Corolla in for the safety recall. He was friendly and kept me informed about the status of the repair. More
by hegnasva
Employees Worked With
Roman Seals
March 09, 2020
Ammar Was Great We recently purchased a truck from Sheehy Toyota of Stafford and Ammar made the experience wonderful. He knew the perfect balance between being immedi We recently purchased a truck from Sheehy Toyota of Stafford and Ammar made the experience wonderful. He knew the perfect balance between being immediately available to answer questions and giving us some space to check out the car on our own with no pressure. We were at the dealership most of the day trying to make our decision and test drove the truck twice. At no point did we feel rushed. Ammar was very patient and knowledgeable throughout the whole process. This experience was night and day better than several other dealerships we had recently gone to. We would definitely recommend this dealership. More
by adamkendall37
Employees Worked With
Ammar Warris
February 27, 2020
Recently had periodic maintenance on my car with Sam Sayes as my maintenance point of contact. He asked the right questions to ensure that we had a comprehensive plan for the car. His experience, disp Sayes as my maintenance point of contact. He asked the right questions to ensure that we had a comprehensive plan for the car. His experience, disposition, and earnestness were outstanding, and I will do my best to work through him in the future. More
by grumberg1
Employees Worked With
Sam Sayes, who was outstanding
