Sheehy Toyota of Stafford

Worst experience ever! With an appointment, a simple oil change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? change takes more than 2.5 hours— why? Why would any one buy or get their car serviced here? More

Horrible experience.....I was on time for my 3 o clock appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me th appointments that I got 4 reminder emails for.....i have a faulty window and lock button on the door.....after almost 3 hrs, they come and tell me they want to discuss what’s wrong, need part but warrenton is closed....will see about it on Monday....it’s as if I walked in with no appointment and probably could have done better had I not made an appointment and gone in early.....no explanation.....this is totally unacceptable. I’m not impressed at all with the service here. More

9am appointment for 90K service including oil change. 3pm still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no still not done. Told it should be done within hour. So that tells me, my 9am appointment meant nothing. Asked to be called when finished. Received no call, if I hadn't called would it even been completed. What is purpose of having appointment if 6 hours later, simple oil change and 90K wasn't done and no call about status. More

Air Bag Safety Recall Roman Seals did a great job when I brought my Corolla in for the safety recall. He was friendly and kept me informed about the status of the repair. Roman Seals did a great job when I brought my Corolla in for the safety recall. He was friendly and kept me informed about the status of the repair. More

Horrible experience. Showed up a couple hours before closing and was greeted by a salesman with “My sales manager wants to know what you want because he wants to go home soon”. I said i wanted to purc closing and was greeted by a salesman with “My sales manager wants to know what you want because he wants to go home soon”. I said i wanted to purchase a vehicle and my wife was on the way to meet me here. I was asked 3 times within 20 minutes if my wife was here yet and how much longer it would take for her to get here. During that time they rushed to come up with some numbers on the vehicle that i wanted. I wasn’t even going to argue the price and i stated i just wanted to get the fair trade in value for my vehicle as listed by edmunds.com. The same appraisal service thats listed on the dealerships website.!! The salesman quoted me $6000 less than the fair trade in value saying that thats the best that could be done and my year and a half old honda just doesn’t retain its value.? I was essentially dismissed after i said I couldn’t take less than $500 below the fair trade in value. All of which took place in a matter of 20 minutes!!! I drove over an hour to get to this dealership just to be treated like a nuisance. Very disappointing and frustrating. No idea why they wouldn’t take time to try and sell me a 50k dollar vehicle, i suppose going home on time was more important. More