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Sheehy Toyota of Stafford

Stafford, VA

3.9
1,388 Reviews

95 Garrisonville Rd

Stafford, VA

22554

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Showing 1,388 reviews

April 22, 2023

Friendly service and answers all your questions in a timely manner. Which they had more help so more customers get helped quickly More

by Julian Morral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Vaughan
Apr 22, 2023 -

Sheehy Toyota of Stafford responded

Julian, thank you for taking the time to leave a review for us at Sheehy Toyota of Stafford. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 11, 2023

Service check in Sam is number one. Friendly, professional, and had my Highlander in and out of service in less than 90 mins. Well done! More

by colskullman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 13, 2023 -

Sheehy Toyota of Stafford responded

Colskullman, thank you for taking the time to leave a review for us at Sheehy Toyota of Stafford. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 21, 2022

Thankful I find good a truck finally with dealer I make great and I grab More

by Danwoutdoor
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mickey Ortiz , Robert Garza, Pamela Vaughan, Michelle Dent, Doug McBride, Deborah Dominy, Martin Hepburn, Jimmy Leveque, Elly Coats
Sep 21, 2022 -

Danwoutdoor responded

Some missed of parts inside and front bumper on passage some damage cost about $2000 replace

Sep 21, 2022 -

Danwoutdoor responded

Take care of myself thanks and need add Keyes remote and copy key it very important bring tomorrow meet my house at 5pm

January 28, 2022

Loving my new car! Sheehy Toyota made the buying process nice and easy for me in this difficult market. It took a while to find what I wanted but it was worth the wait! Great offer on my trade in (better th More

by Bella
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serge Sajous, Mark Cowdin
Feb 01, 2022 -

Sheehy Toyota of Stafford responded

Bella, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2021

I took my truck in for a oil change and also my wife car in for her oil change. The work was completed like the Assistant Service Manager promised. 5 stars to Sam Sayes. It was a great experience and I will More

by tbrian1314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sm Sayes
Nov 05, 2021 -

Sheehy Toyota of Stafford responded

Tbrian1314, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2021

Great job as far as I can tell, Debbie ,Brettany , service team explained how long it would take, put me in rental car ,next day Repairs done right and Delivered on time. Pickup easy. Outstanding ser More

by Nabil sekou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yeneneh Girma, Deborah Dominy
Oct 04, 2021 -

Sheehy Toyota of Stafford responded

Nabil Sekou, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Stafford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

I bought my car at Sheehy and paid extra for the "VIP" service. I made an appointment this week for an oil change and tire rotation. My appointment was at 8:00. I arrived early, there were no other veh More

by 2014PV
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Dent
Sep 27, 2021 -

Sheehy Toyota of Stafford responded

2014pv, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.

September 20, 2021

don't come here for trade in! They offered me even less than Carmax - especially they already know abt Carmax's number. I said no, THEN they said "what if we match carmax's offer, will u come in?" Well More

by alexnguyen703
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
Sep 23, 2021 -

Sheehy Toyota of Stafford responded

Alexnguyen703, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (540) 307-2658 to speak to our manager directly.

August 30, 2021

Horrible. Atrocious. Unprofessional. There is no way that after a short 6 month span, that my car shouldn’t be working and get told that they “have no idea” what the issue is. After bringing it to another de More

by alexmcdonald92
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roman , Serge Sajous, Jimmy Leveque
Sep 02, 2021 -

Sheehy Toyota of Stafford responded

Alexmcdonald92, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (540) 307-2658 at your earliest convenience and we will do our best to resolve this with you.

January 31, 2021

It’s not safe as the employees don’t properly wear their masks. Some Didn’t wear them at all at times. The people were super nice but it’s not safe inside. Wonderful nice people. Please be more thoughtful More

by Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Others
Feb 05, 2021 -

Sheehy Toyota of Stafford responded

Beth, we are very sorry to hear this. We take this very seriously and will be sure to address this with our team. Thank you for taking the time to share you feedback with us and please let us know if we can be of any further assistance.