Sheehy Toyota of Stafford

I would like to send a big THANK YOU to Tobias, Mickey and Debbie, you three made my car buying at Rosner Toyota flawless. Tobias is a excellent Sales associate with great customer service skills and has and Debbie, you three made my car buying at Rosner Toyota flawless. Tobias is a excellent Sales associate with great customer service skills and has a wonderful personality. Mickey and Debbie took excellent care of my needs and concerns without hesitation. Great customer service and communication for all, they went far beyond what I have ever experienced with buying a car or could have expected of staff at a car dealership. I highly recommend Rosner of Stafford to everyone. More

Why the low rating? Lack of integrity and honesty. Back in Nov 2012 when I bought my first Tundra there from Rick Suarez and Robby I would have recommended Rosner Toyota of Stafford to anyone, and I did, a in Nov 2012 when I bought my first Tundra there from Rick Suarez and Robby I would have recommended Rosner Toyota of Stafford to anyone, and I did, and some resulted in purchases. However, after my most recent experience/purchase of my 2014 Tundra, never again will I recommend Rosner of Stafford. If you absolutely must deal there, avoid Girma. I get it, car salesmen aren't entirely honest, that's a reputation they have earned over the years, but I think many are trying to shake that rep, but not this guy. I should have gone with my gut, I had a bad feeling about this guy from the moment the BS started pouring out of his mouth. Then the finance guy, AJ, not any better. If I didn't insist on getting exactly what I signed for with Girma regarding the financing and rebate AJ would have screwed me over. It seemed like he tried to go over the numbers fast so I would miss it. The only good experience that is consistent for me there is in the service department; thank you Josh and Debbie. Rosner won't be getting my business for my wife's new vehicle, or mine when it is time to trade up, nor will I send anymore business their way. More

Emailed in about a vehicle and was connected with Dave Larson he answered many questions then when it came to the actual sale turned me over to a Ray Perez who was excellent and knew everything about the Larson he answered many questions then when it came to the actual sale turned me over to a Ray Perez who was excellent and knew everything about the car he was selling me. I will definitely recommend this dealer to anyone in the market along with Ray Perez and Dave Larson. I love my new Toyota Corolla!!! Thank you Rosner Toyota in Stafford More

Great customer service from beginning to end and great follow-up to ensure satisfaction. I am extremely happy with my new Rav4 and with the entire purchase experience at Rosner of Stafford. follow-up to ensure satisfaction. I am extremely happy with my new Rav4 and with the entire purchase experience at Rosner of Stafford. More

Octor was patient and professional while helping us decide on the Sienna we purchased. He was accommodating and made me feel comfortable. The dealership is clean and all were friendly. They really m decide on the Sienna we purchased. He was accommodating and made me feel comfortable. The dealership is clean and all were friendly. They really make you feel like family with all of the services they provide. I highly recommend Octor and Rosner for all your new and used car purchases. Debbie Vallejo More

Appalled. I'm appalled. I posted on Rosner Toyota of Stafford yesterday commenting on my experience, and my post was deleted, and they have blocked me from posting further. Pathetic, and indicative of t Stafford yesterday commenting on my experience, and my post was deleted, and they have blocked me from posting further. Pathetic, and indicative of the lack of integrity I've come to expect from Rosner. We purchased a used car, and upon returning for an oil change, discovered that the oil was completely dry. As there were no stains, no indications of leaks, and the oil plug was in place, the last logical answer was that the techs forgot to put oil in the car when we got our final inspection and oil change prior to leaving the dealership. Instead of apologizing for making a mistake, as any car repair location can do, and offering to repair the issue, they blamed us, blamed VW, blamed whoever they could, all while being derisive and disrespectful. After one month of limited communication that was usually minimal, strained, sarcastic, or forced, we finally got our car back after they took it to the VW dealership to be fixed under warranty. I'll leave the integrity of that decision up to you, but I have my opinion. To their credit, they did give us a loaner, free of charge. Seems to me an admission of error, but again, I'll leave that up to you. Buy a new car there, that's great. Just don't expect a used car to be properly "certified", and certainly don't expect anything resembling genuine respect from the service department in Stafford. Very disappointed, particularly from a company that offers so many claims of exceptional devotion to the customer. I will say that their front end customer service is good, and their loans are at a great rate, with an easy paperwork process. It wasn't until the service department that we had any issues. More

I went into this dealer prepared to buy a Highlander Limited. I had a email price quote from one of their salesman. My salesman wasn't there when I went in. Having read some doubtful commentary on bo Limited. I had a email price quote from one of their salesman. My salesman wasn't there when I went in. Having read some doubtful commentary on both google and yelp about the dealer, I told them that I had a quoted price. I spent the next five hours haggling with a salesman and two managers, including the finance manager. None of them would agree to match the quoted price and tried repeatedly to down-sell me to a lower version of the Highlander at the same price. When I finally had enough and told them that we were done and I was leaving, the finance manager used every bit of emotional blackmail he could come up with in an attempt to guilt me into buying the vehicle. He actually told me that the dealership had invested too much time into me for me to just walk out and that he didn't feel comfortable matching another Toyota dealership's price because the other dealer would just lower their price or throw in floor mats, etc. I have purchased over 20 new cars in my life and I have never felt more like a dealer was playing games and trying to rob me blind. STEER CLEAR of this place at all costs. I contacted the general manager and wrote a four page letter detailing the entire event, to include times, names, etc and attached the quote I was given. The general manager didn't even have the decency to contact me back. Here is the final straw that I hope shows you how bad this dealer is... This same dealer has a Fredericksburg VA store. I was contacted by one of their sales managers after this - they told me "yes, we hear about this kind of thing all the time from this location, that's why we outsell them every quarter." Please heed my advice and run, don't walk, from this dealership. More

Just bought our second vehicle from Rosner Toyota in Stafford. We worked with Cedric Carter both times. I did a bunch of research ahead of time and went in knowing the sticker price as well as where I Stafford. We worked with Cedric Carter both times. I did a bunch of research ahead of time and went in knowing the sticker price as well as where I wanted to to start and settle from a negotiating standpoint. Cedric was great. Very professional, very knowledgeable and did not use any cheesy tactics that are common at other dealerships. In both cases, Cedric was very low pressure, did not push us to "upgrade" and had an answer to all questions. Also, there was no painful negotiating. We were met right where we wanted to be and we received a great financing deal. Win, win. I will go there again. More

Employee's were helpful in the process of my trade in vehicle for my new purchase. I recieved good trade in value and the overall experience was good. I recommend this dealership to others for sales and vehicle for my new purchase. I recieved good trade in value and the overall experience was good. I recommend this dealership to others for sales and service. More

I recently returned home from an overseas assignment with Dept of the Army. Decided to stop by Rosner Toyota Stafford. While waiting on service check-up of my 2010 Toyota Prius I test drove a 2013 Toyota Pri Dept of the Army. Decided to stop by Rosner Toyota Stafford. While waiting on service check-up of my 2010 Toyota Prius I test drove a 2013 Toyota Prius. Upon my discussion with the salesman Cedric Carter and knowing the value of my trade-in, I decided to purchase the 2013 Toyota Pirus. I've been pleased and enjoy driving a Hybrid Prius. Cedric has always been someone to trust and is quickly to address any comments or questions you may have on a new or used vehicle. This is my fourth vehicle I have purchased from Rosner Toyota and I recommend them for you and your family next vehicle. More