Sheehy Toyota of Stafford

great dealership and great selection of vehicles I purchased a ford f-150 my sales personnel ( Rick Suarez) was very professional,he did everything to make sure i was happy with my purchase,his commu I purchased a ford f-150 my sales personnel ( Rick Suarez) was very professional,he did everything to make sure i was happy with my purchase,his communication by email or phone was very helpful in making this transaction go so smooth,he never made me feel as i had to buy his truck but he really made it easy for me i would buy from Rick again in the future,very nice and friendly sales person. More

OE Replacement Part Failure After 24 months - Overcharging They don't stand by their parts and overcharge for labor. Original equipment (OE) lasted 7+ years, 75000 miles; replacement parts only 2yrs, 24000 mi They don't stand by their parts and overcharge for labor. Original equipment (OE) lasted 7+ years, 75000 miles; replacement parts only 2yrs, 24000 miles. 2006 Toyota Tundra - water pump/timing belt replacement in 2013; OE replacement water pump failed (catastrophically) almost 2 years to the day and took out the timing belt as well. Stafford Toyota quoted me $1,000.00 initially to replace the water pump ONLY. They said it was no longer under warranty and I'd have to pay for the repair. I called around and got a quote for $600.00 at a shop in Fredericksburg, VA. Called Stafford Toyota back to see if they'd come down, they dropped the price to $725.00. How could I trust them after they wanted to overcharge me $275.00? I took it to the place in Fredericksburg with the lower price. Ended up replacing the water pump, timing belt, and water outlet assembly for over $1200.00 all because of a crappy OE part. That same job at Stafford Toyota would've been over $2K. I called the Toyota service manager (two weeks on the job)...he stated there's nothing they could do, one year warrany on parts and labor; no service discounts, no nothing...I don't normally leave comments or reviews on services, but this experience disgusted me! Stafford Toyota just lost a customer and I hope others take heed! Lesson learned: The dealership isn't always the best bet! Always get prices from other shops and ask them if their price is final! Who knew you could negotiate lower labor prices? Apparently, they'll overcharge you unless provide competitive quotes from other shops. More

4th Car Bought Have been purchasing from Rick Suarez for the past 4 years! Excellent customer service and a great person! Have dealt with Pam in service just once Have been purchasing from Rick Suarez for the past 4 years! Excellent customer service and a great person! Have dealt with Pam in service just once but will continue to see her...she is oustanding! More

Corolla Walked in and stated what we were looking for and what we had to spend. Rick immediately found the perfect match, got us financed and driving our new Walked in and stated what we were looking for and what we had to spend. Rick immediately found the perfect match, got us financed and driving our new car in about two hours. He was very friendly and easy to work with. My second time buying from this dealer and I will keep coming back. Thanks for making this experience quick, easy and hassle free. I'm loving my new car!! More

2015 Sienna XLE Premium After dealing with another local dealership and enduring their high pressure sales tactics, it was a pleasure to work with Ray and Rosner Toyota. Ray After dealing with another local dealership and enduring their high pressure sales tactics, it was a pleasure to work with Ray and Rosner Toyota. Ray and the financing team took time to explain the different finance options and obtained a great percentage rate on the loan. Ray also knew all the features of the van and took the time to explain and demonstrate the operation of the vehicle to my wife. From start to finish, the experience was excellent. Highly recommended and they have earned my business. More

New Tundra Glad to have found Rick with Rosner, he was able to find the truck that I wanted and made all the arrangements to make it happen that day. Easy to de Glad to have found Rick with Rosner, he was able to find the truck that I wanted and made all the arrangements to make it happen that day. Easy to deal with and a great experience. More

First Toyota Ever.. Serge was a fantastic salesman. He was patient ,understand, supportive, and knowledgeable. Serge listened to what I wanted and needed from a vehicle. Serge was a fantastic salesman. He was patient ,understand, supportive, and knowledgeable. Serge listened to what I wanted and needed from a vehicle. His professional demeanor and politeness never waivered. He made this car buying experience quite easy and enjoyable. Mike, from finance was also incredible. He too was patient, understanding and informative. He thoroughly explained all options involved in the available warranties. He is a consummate professional on every level. Thank you. More

Purchase of new Avalon Mr. Roger Paris help me and my wife to purchase a new Avalon. He was a professional in every respect. He spent much time on the phone and in person Mr. Roger Paris help me and my wife to purchase a new Avalon. He was a professional in every respect. He spent much time on the phone and in person with us to make us feel comfortable with the whole deal. The entire team that got us through the deal were kind and professional. Thanks to all. John and Bev Battaglia More

Salesman The in my second vehicle I have purchased for Rick Suarez, He has walk me though the process and explain everything to me. He lets me set my own pace The in my second vehicle I have purchased for Rick Suarez, He has walk me though the process and explain everything to me. He lets me set my own pace and dose not bug me while I am thinking it over. More

Great Customer Service James Lyons was wonderful to work with. He was understanding of my needs and worked within my budget. I would recommend him to as many people as pos James Lyons was wonderful to work with. He was understanding of my needs and worked within my budget. I would recommend him to as many people as possible. Thank you for your kindness and your patience. More