Sheehy Toyota of Stafford

It took almost 4 hours for an oil change after apologizing that it would take 2 hours. When I arrived for my appointment, they were so backed up I couldn't even get into the garage. I telephoned a apologizing that it would take 2 hours. When I arrived for my appointment, they were so backed up I couldn't even get into the garage. I telephoned and talked to a lady about it and she transferred me to their automatic computer which can't resolve any problems. I told the computer I wanted to talk to an agent and got transferred to someone who also could not help me because she answers phones for lots of dealerships and had no way of contacting the one I was at. I waited along with a room full of people that also waited for hours. The man who got me started wasn't at his station 3 hours after the appointment, nor was he there when I checked out. No one went over the paperwork with me and they skipped checking tires and brakes. Thanks a lot for not caring about my safety! More

What’s poor dealership management . I had vehicle there 2 years ago for emergency repair cause I lived out of state , now vehicle broken down with same problem. Parts was installed ( no I had vehicle there 2 years ago for emergency repair cause I lived out of state , now vehicle broken down with same problem. Parts was installed ( not OE) but aftermarket limit lifetime warranty but they told me it out of warranty. Ok I get it but when I asked cost of another cost of repair they seem don’t want to earn my business. Customer relations and communication of this dealership is horrible. Hopefully upper corporate level will look at this and have some adjustments. Iam kind frustrated because my situation ( my kid studying and live there by himself) and I live out state. I know every parent also have the same feeling as Iam. Now I have to search around and had vehicle at another shop will take care of it . More

On Friday, June 14, 2024, I arrived at 1120 am for a 105K (Oil/Filter, Tire Rotation, Wheel Alignment) Service Check and departed at 420 pm. I received no status updates via text or "in person" at the custom (Oil/Filter, Tire Rotation, Wheel Alignment) Service Check and departed at 420 pm. I received no status updates via text or "in person" at the customer lounge from 1130 am to 145 pm. Upon inquiry, I was informed by Mr. Sayes that my car would be ready between 200-and 210 pm. Upon inquiry at 230 pm, I was told by Mr. Sayes the tech was test driving the car -- this was a lie, as upon yet another inquiry at 315 pm, I was told by Mr. Sayes the tech found a non-working bulb and a nail in one tire (this was not on the service report!). At 358 pm, I paid the bill and was told my car was being brought to the front in 5 minutes for my departure. Upon inquiring at 420 pm, I was told by Mr. Sayes that the tech was test driving my car -- another lie; I was finally given my keys at 435 pm. I do not appreciate being lied to on three separate occasions by Mr. Sayes, and I do not know if there was a technician shortage or other issues. What I do know is that the service request for a reserved appt does not take five hours, and I do know that Techs do not test drive cars for 20-30 minutes and then find a non-working bulb and a nail in a tire "after" a test drive. This unprofessional behavior by Mr. Sayes and/or the assigned technician is disturbing, especially as an African American customer who waited just over five hours as non-African American customers who arrived after me and then departed before me. I trust that the personnel will be appropriately disciplined. I attempted to speak with Mr. Mike Wright, General Manager, and Mr. Matt Gaeta, Service Director, on Friday, 6/14 – both had left for the day. I called the dealership on Saturday, 6/15, and was informed that Mr. Wright and Mr. Gaeta were not available, and I used the “meet the staff contact page” to send a message to both Mr. Wright and Mr. Maeta. I also completed the email survey sent to me on June 17, 2024, and I provided the lowest rating and these comments. Today is Tuesday, July 2, 2024, and I have not received a courtesy telephone call or email regarding the unprofessional and potentially discriminatory service. Accordingly, I will never return to this dealership and advise consumers to avoid this dealership, especially if they are seeking professional, equitable, and inclusive service – unfortunately, you will be very disappointed, and there will be no follow-up from the dealership's leadership! More

I guess I’ll keep writing bad reviews until I get a phone call. This is a dishonest dealership. I have a credit for $5135. It’s been over a week. It’s a credit card not a debit card. I don’t have it when I g call. This is a dishonest dealership. I have a credit for $5135. It’s been over a week. It’s a credit card not a debit card. I don’t have it when I got to the finance department ready to walk out the door with my New used car I canceled the deal because the finance person Ashley Jones when it came to the warrantees, I declined she scarfed up an attitude and said oh wow and that was derogatory to me. I can’t get through to anybody I’ve been calling since Sunday, they gave me a bogus number. Doesn’t work now. I’ve called the dealership twice this morning trying to get a hold of a finance person and they are not in yet . More

In searching for a car I got at least 4 emails an 1 call had tell them To stop as we just looking kept pushing us to Come by. Unprofessional in my book. had tell them To stop as we just looking kept pushing us to Come by. Unprofessional in my book. More

I had a 1:15. appointment on 2 November for an oil change. I did not leave the Toyota dealership until 430. What kind of services is this? Why did I have to wai appointment on 2 November for an oil change. I did not leave the Toyota dealership until 430. What kind of services is this? Why did I have to wait over 3 hours for a simple oil change. I can do it myself in 30 minutes. Service I received was unacceptable! More

They promise you a car and run your credit and then they say is sold. say is sold. More