Back

Sheehy Toyota of Fredericksburg

Fredericksburg, VA

4.7
1,409 Reviews

3507 Jefferson Davis Highway

Fredericksburg, VA

22408

Directions

By Type

Showing 1,409 reviews

September 14, 2021

We worked with William and he helped make the process of trading in our Nissan for a Toyota so smooth. We are very pleased with this associate and the dealership. More

by Andrea Berry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Harden
Sep 17, 2021 -

Sheehy Toyota of Fredericksburg responded

Andrea Berry, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 09, 2021

I came in for a 35,000 check and the tech found a hole in the trans pan causing a leak. MIKE was outstanding working with me. He even suggested submitting to my insurance since Toyota did not cover the roa More

by Vehardin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE
Sep 15, 2021 -

Sheehy Toyota of Fredericksburg responded

Hi V, thank you so much for your positive comments about Sheehy Toyota of Fredericksburg! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2021

Sheehy Toyota excellent customer service. Was able to get ride, at no expense to me. This was part of great customer service and good ride. More

by Jean H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayne Wright, Service Department
Sep 09, 2021 -

Jean H. responded

Keep up good work.

September 07, 2021

Awesome service. James is really great at his job. Efficient, courteous, informative and obviously likes his job. Great place to get car inspection and serviced! More

by Mikets99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Sep 09, 2021 -

Sheehy Toyota of Fredericksburg responded

Hi Mikets99, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2021

This dealership performs poorly. My first experience was taking in a 6 month old Camry Trd for an oil change. It was supposed to have maintenance covered for two years. They didn’t change the oil claiming i More

by Pissed Toyota owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 09, 2021 -

Sheehy Toyota of Fredericksburg responded

We regret to hear this and will attempt to address all of your concerns. Every new Toyota includes Toyota Care. This program provides the owner with no cost maintenance on their new Toyota according to the owner’s manual. It does not include special operating conditions. Toyota has been using full synthetic oil in the cars for many years now and the standard oil change interval is 10,000 miles or 1 year, whichever comes first. Toyota Care pays for that, plus tire rotations and multi-point inspection every 5000 miles plus roadside assistance for 2 years, regardless of mileage. Under the special operating conditions, additional maintenance is recommended which includes oil changes at 5000 or 6 months. Toyota defines special operating conditions as either “repeated trips of less than 5 miles in temperatures below 32F” or “extensive idling and/or low speed driving for a long distance such as police, taxi or door-to-door delivery use.” Toyota also is very specific that “You should perform these additional maintenance services only if the majority of your driving is done under the special operating conditions indicated. If you only occasionally drive under these circumstances, it is not necessary to perform the additional services.” If a customer chooses to follow the more intensive oil change schedule, we only charge for the oil since the tire rotation and multi-point inspection are covered by Toyota Care. Most customers elect to follow Toyota’s less intense schedule when they realize that Toyota has been using full synthetic oil for many years and using the same schedule for that time. On the rear brake issue, we are a bit confused. The Tacoma does not and has never used disc brakes on the rear so we could not have replaced the pads or resurfaced rotors. If you meant that the rear drum was not properly resurfaced, and that we replaced the shoes, we certainly understand that you want it done right the first time. Our technicians are human and when they make a mistake, we will correct it as it appears we did in this case. As for the amount of time it takes to get things done, we are aware of this and are taking measures to improve it. We are actively looking to recruit and train more technicians. Things have improved lately but we know we have more work to do. On a final note, your review didn’t give us enough clues as to your identity. We would encourage you to reach out to our Service Director JT Stenger here at the dealership. We would like to make things right in improving this relationship. Steve Clifford Training and Quality Assurance Manager Sheehy Toyota of Fredericksburg and Stafford

September 04, 2021

Needed my state inspection to be done speedily as we were leaving out of town. Chris was very professional and exceeded our expectations on a turnaround time. Great service and will definitely be back for More

by dubs_o
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 07, 2021 -

Sheehy Toyota of Fredericksburg responded

Hi Dubs_o! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 04, 2021

I worked with Chris C in the service department and he provided really good customer service. I'm glad to have found a reputable place in the area. More

by Tmaggi426
Recommend Dealer
Yes
Employees Worked With
Chris Cooper
Sep 07, 2021 -

Sheehy Toyota of Fredericksburg responded

Tmaggi426, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2021

A very professional team. Second purchase at this dealership. The service department always work with you on making sure you have an appointment that works for you. More

by suzietrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Stratton, Wilton Fernandes
Sep 07, 2021 -

Sheehy Toyota of Fredericksburg responded

Hello Suzietrach, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2021

This Dealership was very good. I got my oil change in less than 30mins. Chris was very helpful with helping me get in and outer there quick. More

by Clifton Britt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 07, 2021 -

Sheehy Toyota of Fredericksburg responded

Hi Clifton Britt, thank you so much for your positive comments about Sheehy Toyota of Fredericksburg! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2021

My car buying experience was top notch. They worked with my schedule and helped me purchase the perfect car for me. Great and professional team! More

by carolanneswin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Adam Porter
Sep 07, 2021 -

Sheehy Toyota of Fredericksburg responded

Carolanneswin, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! Thanks again for taking the time to leave us this information about your recent visit. Take care!

...
51
...