
Sheehy Hyundai of Waldorf
Waldorf, MD
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Daughter's Christmas Gift I performed on-line research trying to find an electric-blue 2017 Elantra for my daughter with a back-up camera and navigation. Conrad responded promp I performed on-line research trying to find an electric-blue 2017 Elantra for my daughter with a back-up camera and navigation. Conrad responded promptly to my e-mail stating he may have a car that meets my needs. As it turned out he had a car that had the back-up camera but did not have navigation. I thought I would have to continue to search for a car until Conrad informed me that my daughter would be able to sync her I-phone to the car and if she were using the GPS application, it would be displayed on the back-up camera screen. This would enable her to have GPS functionality without me having to pay the appox. extra $2k for navigation! OUTSTANDING! On top of that the car had a sun roof which my daughter is going to love. As I had stated earlier, the buying experience was quick and painless. I will definitely shop Sheehy Hyundai of Waldorf for my next Hyundai purchase. More
Great Customer Service but Miscommunication on must haves I had a good experience in the purchase of my new Sante Fe Sport with my sales person Kamari,. The General Manager Emmanuel, and the finance manager I had a good experience in the purchase of my new Sante Fe Sport with my sales person Kamari,. The General Manager Emmanuel, and the finance manager Kendra. However due to me not knowing anything about the vehicles, I trusted that all of what I wanted is in the vehicle, just to find out that after my purchase it wasn't. Disappointed with that aspect of my vehicle purchase not including all of what I wanted. Kamari did a great job in finding the right vehicle for me because I didn't know anything about Hyundais. He answered all my questions the best he could and if he couldn't he went to someone to get the answer. However, where we fell short was the understanding in certain features I wanted in the vehicle. These were must haves for me because I love having safety in my vehicles. I wanted Blind Spot Assist and Lane Change assist, which I was reassured it was in fact in the vehicle. After purchasing and returning to the dealership for paper work and speaking with another sales person, I learned the vehicle did not come with Lane Change assist. I am disappointed that this feature is missing because it something that really wanted in my next vehicle. Emmanuel, General Manager was great in helping with the pricing and trying to accommodate what I wanted. Very respectful and considerate in my purchase. However, again, I was looking for an additional feature that I did not get. Not sure how this was missed in my purchase. Kendra, Finance Manager, was wonderful. She worked with me in the financing and answered all my questions. M. Mosley - Purchase made on 4th of December More
Unparalleled commitment to customer service and satisfaction Best car buying experience ever! We had been searching for a particular used car model for our teenaged daughter. Waldorf was a little further than we Best car buying experience ever! We had been searching for a particular used car model for our teenaged daughter. Waldorf was a little further than we wanted to travel, but it was so worth it! Not only was the vehicle in nearly-new condition, but the customer service was unparalleled. Rick Cypress was in immediate and regular contact upon our initial inquiry. The price was a bit out of our budget, but Rick worked with his supervisor, Manny, and we were able to arrive on a price we could afford. He held the vehicle for us until we could get there and it was ready and waiting at our appointed time. The next morning we took it to our regular repair shop and they said it was in unbelievably good condition but they identified an issue. Our hearts sank since it was purchased as is without a warranty, but when I called Rick, he consulted real-time with Manny who said they'd fix the problem. Not wanting another round trip to Waldorf, they authorized me to take the vehicle to a Sheehy dealership near our home. Unparalleled service, and the quality and pricing were beyond anything else we encountered after an exhaustive search. Highest endorsement!!! More
Great customer service experience My sales consultant Glenn Somerville was awesome. He was very well mannered and professional. Who should be several cars based on my needs and wants. My sales consultant Glenn Somerville was awesome. He was very well mannered and professional. Who should be several cars based on my needs and wants. Great experience working with him. More
Amazing Experience - Ask for Vito! VITO was amazing!! Highly recommend anybody looking for an affordable vehicle to ask for Vito for exceptional customer service and care. He was profes VITO was amazing!! Highly recommend anybody looking for an affordable vehicle to ask for Vito for exceptional customer service and care. He was professional, understands what a customer wants and needs, does not pressure you into buying, and genuinely cares for each customer he interacts with. More
Great Ana Embrey from the start lead me in the right direction. Went through all the trim levels and specifications. Found the one with the features I want Ana Embrey from the start lead me in the right direction. Went through all the trim levels and specifications. Found the one with the features I wanted and everything worked out great. I would recommend anyone to her. More
A Fair and Honest Dealer When it was time for me to replace my 2002 Elantra with a new one, we researched several dealerships within a reasonable distance of home. Even by te When it was time for me to replace my 2002 Elantra with a new one, we researched several dealerships within a reasonable distance of home. Even by telephone, it was clear that some of the dealers wanted to play the same old-fashioned sales games, but we didn't get that feeling about Sheehy Hyundai or Conrad Westerman. That initial feeling was confirmed when we arrived at the dealership and found him to be honest and straightforward and interested in getting me the car I wanted at the best price. We had a good experience and got a car that fit my needs and budget. More
Very Happy Stop by and ask for Mr. Glenn. He will help point you in the right direction for the right car for you. He is very patient and knowledgeable. Stop by and ask for Mr. Glenn. He will help point you in the right direction for the right car for you. He is very patient and knowledgeable. More
Great Experience I wanted to take some time to express my satisfaction with Sheehy Hyundai - Excellent Customer Service! Conrad and Ann both did everything possible to I wanted to take some time to express my satisfaction with Sheehy Hyundai - Excellent Customer Service! Conrad and Ann both did everything possible to work this deal for me so that it was as seamless as possible. I work long and hectic hours and it gave me peace of mind that I could reach out to this team via phone, e-mail/text and could get quick, responsive answers and help me get in and out of the dealership with not problem. By far the best accommodations and service I've ever seen in the car dealership. Very direct and honest feedback about all questions asked - you can't any better than this when making such a large purchase. Top notch service. Thanks to the entire team! I also would like to add that the finance team was amazing - Mike, Emmanueal and Kendra. I will be recommending this location for sure. More
Jasmine Richardson's Review Thank you for everything, I am truly sastified with my new vehicle. I was taken care of the entire time with such professionlism and friendliness. Thank you for everything, I am truly sastified with my new vehicle. I was taken care of the entire time with such professionlism and friendliness. More