Sheehy Ford - Springfield

Started out great. Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling person (Yuris) to respond to me. Then she let's me know that there are other forms they need (why did no one call?!?). Get those filled out, then the next day she comes up with MORE things that she forgot she needed. We were going to purchase a car from them again this summer, but no way is that going to happen now. More

Thanks!!!! Awesome experience...thanks for getting us in and out....Robert/Don we enjoyed working with you both!!!!!! My husband is in love with his new toy!!!! Awesome experience...thanks for getting us in and out....Robert/Don we enjoyed working with you both!!!!!! My husband is in love with his new toy!!!! More

Good experience buying a new car MR. Burton was professional, informative and nice. I did not feel any pressure to buy a car. He spent enough time with me to make me feel comfortab MR. Burton was professional, informative and nice. I did not feel any pressure to buy a car. He spent enough time with me to make me feel comfortable, explaining all the features and giving me time to think about the purchase without being a hardcore salesman, which I really appreciate. I have walked out on others when I have felt they were pressuring me too much. I would deal with him again. More

Best FORD Dealer in Fairfax and surrounding areas! I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are a I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are alike! When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG! When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me. More

New Car Buy Great service and easy to work with. If I was staying in the area I would return to purchase a new vehicle with them. Fast, simple and courteous is wh Great service and easy to work with. If I was staying in the area I would return to purchase a new vehicle with them. Fast, simple and courteous is what you will get with these fine gentlemen. More

Sheehy Ford of Springfield Walking into the Dealership; my husband and I had pre approved financing; and we were looking to just get the car and go. We ended up getting the fina Walking into the Dealership; my husband and I had pre approved financing; and we were looking to just get the car and go. We ended up getting the financing through the dealership; we were able to qualify for more. Our sales contact, Chris; got the car from a different dealership brought to us; and it was a pleasant expierence to not feel hassled or pressured. The finance manager we worked with, Don, worked out many different types of options for us; and just let us choose what suited us and our budget; again with no feeling of being hassled or pressured. It was a wonderful expierence; and I highly recommend this dealership, especially working with these two gentleman. More

Mr. Jerome Boykin was excellent to work with in my efforts to seek out the best vehicle to suit my own needs and desire. I felt no pressure, afforded the opportunity to take my time as I made multipl efforts to seek out the best vehicle to suit my own needs and desire. I felt no pressure, afforded the opportunity to take my time as I made multiple trips, looked at multiple vehicles (new & used), and drove multiple vehicles as well. I would highly recommend Mr. Boykin as he has continued to leave the door open to accommodate me in his efforts to ensure my vehicle purchase was a rewarding experience. Mr. Benjamin Montgomery was fantastic. I had every intention of financing through my own Credit Union. This was vehicle #8 that I've bought from Sheehy Ford in approximately a 16 year span. Although I have financed through Ford a time or two, I have consistently stuck to my Credit Union as a long term member. Mr. Montgomery went above & beyond to gain my business to finance through Ford. His customer service was superb and I would highly recommend him to anyone as he made an extremely positive impression upon me. More

Mr. Ralph Taylor is the absolute best. He has serviced my vehicles for approximately 16 years now, minus a couple of years when Mr. Taylor had left before returning to Sheehy Ford in Springfield. His ser my vehicles for approximately 16 years now, minus a couple of years when Mr. Taylor had left before returning to Sheehy Ford in Springfield. His service is top notch and I am extremely grateful for the manner in which he has always provided service. I am now on my 8th vehicle that I have purchased from Sheehy Ford over the years and Mr. Taylor remains my service manager. I have always had total comfort in knowing that Mr. Taylor is our service manager. I have found him to be 100% reliable & dependable, and a man who conducts honest, respectful business. Mr. Taylor is customer orientated and I appreciate his quality service that he has continually rendered for years. THANK YOU!!! More

Easiest Purchase Ever!!! I contacted Benjamin Montgomery when my previous car died. I was not looking forward to purchasing a new car or the ordeal of the whole thing. I thi I contacted Benjamin Montgomery when my previous car died. I was not looking forward to purchasing a new car or the ordeal of the whole thing. I think when I purchased my last car it just took way too long and was not an easy negotiation. Dealing with Ben was great! He had the car parked out side and ready for the test drive when I arrived. He had the paperwork ready to go. Benjamin Montgomery was very professional and courteous. His confidence in his job put me at ease immediately. He helped me find the best solution. The next time I need to get a new car I will be sure to come to Sheehy Ford of Springfield and ask for Benjamin Montgomery. Thank you for making what could have been an excruciating ordeal painless. More

Dropped off my truck for oil/fuel filter change appointment. 6 hours later when I picked it up I had a low fuel pressure light. The price was over 200 more than my local Ford dealership in SC! Neve appointment. 6 hours later when I picked it up I had a low fuel pressure light. The price was over 200 more than my local Ford dealership in SC! Never again. More