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Sheehy Ford - Springfield
Springfield, VA
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 594 reviews
December 06, 2017
Truck totaled while in for repair Sheehy Horror Story - I took my 2014 F-150 Crew Cab in to have a slight engine miss checked. The truck was absolutely mint, garage kept and not a scr Sheehy Horror Story - I took my 2014 F-150 Crew Cab in to have a slight engine miss checked. The truck was absolutely mint, garage kept and not a scratch on it with 13K miles. Later that day I received a phone call from the service manager that my truck had been involved in a head on collision on Loisdale Road. In fairness to Sheehy, the other driver was charged in the accident, not the Sheehy service tech. The service manager was very apologetic and promised Sheehy would take care of me and help in any way they could. Unfortunately I was put into the position to deal with the other party's small time insurance company and they strung me along for 2 months, until finally, the truck was deemed a total loss. During the 2 months without my truck, the service manager and I would touch base and he assured me that we would work something out with the general manager once resolved. I was cut a check for 33K from the insurance co and now ready to see what Sheehy was going to do make this right. The GM finally agreed to speak with me. His offer - To find me a similar used truck or knock $200 of their internet price on a comparable new truck. Well a used truck wasn't really an option, it was going to take a long time to find a perfect used truck with the options that my truck had. Remember I had already waited 2 months. I tried to negotiate a new truck and after going back and forth, I offered to come out of my pocket $7,000 up to 40K, which would have resulted in them coming down $3000. The GM said I was asking too much and refused the deal, saying $200 off their internet price was what he was willing to do. I was always professional and never lost my cool with them. I've been a Ford truck owner since 1985. No more. I believe in Karma and hopefully this pitiful attempt at customer service comes back to bite them in the end. I have no ill will towards the service manager and believe he really did believe his GM was going to take care of me. BTW, I wrote to Vince Sheehy and Ford about this experience, both of which never bothered to respond. More
by Mike S
Employees Worked With
Anthony Schifano, Mary Miller
November 28, 2017
Crystal Rocks! I would have given 5 stars to the dealership, but had some issues with communication on 1 month warranty and what it covered. It is what it is, it's I would have given 5 stars to the dealership, but had some issues with communication on 1 month warranty and what it covered. It is what it is, it's a business. Crystal was great to work with. More
by Bruce Pitts
Employees Worked With
Crystal Treadway
November 24, 2017
Ford Ranger Pickup Truck Crystal overheard us asking about a Ford Ranger and even though others were saying no, she spoke up and said that one had just come in. She was great Crystal overheard us asking about a Ford Ranger and even though others were saying no, she spoke up and said that one had just come in. She was great to deal with and needless to say I bought the truck. Crystal even went so far as to follow up with me after I bought the truck and even called to wish me a Happy Thanksgiving. More
by Happy Happy
Employees Worked With
Crystal Treadway
November 22, 2017
Service Dept needs serious Help Bought a used Nissan from Sheehy Ford and Nissan. They have sold the Nissan division so they are now Sheehy Ford. We dealt with Maxxx Manu when we pur Bought a used Nissan from Sheehy Ford and Nissan. They have sold the Nissan division so they are now Sheehy Ford. We dealt with Maxxx Manu when we purchased the vehicle he was great and very helpful. However, I cant say the same thing for the service department. I had an oil change appointment which I have made 2 weeks prior. I was told it would take 90 minutes because they inspect the whole car. I am also a VIP customer. I had my toddler with me because we were going to wait. It took more than 3 hours for an oil change. The lady upfront SONIA is nasty and rude. " Her response was we are very busy and this is a ford service not a nissan service" When I called 1- why did you book the appointment knowing i had a nissan 2- I was told it would take 90 minutes 3- I was in the waiting area checked in with front desk 2 times and I was told my car should be out shortly.If I was told upfront it would take 3 to 4 hours for an oil change I would have called for a ride 4- why make an appointment if you cant service the car in 90 mins. Bob Gordon saved the day by offering a detail service for free. Going forward I will not be going back to Sheehy Ford. More
by Reso Aga
Employees Worked With
Bob Gordon, Maxxx Manu
November 04, 2017
great experience, definitely recommend This was our first experience with Sheehy and we will definitely be going back for our future purchases. Crystal Treadway greeted us and walked us thr This was our first experience with Sheehy and we will definitely be going back for our future purchases. Crystal Treadway greeted us and walked us through the lot, was knowledgeable about the variety of trucks my husband wanted to look at. She really worked with us and the team to get us the best deal once we found the truck we wanted. She also let the kids use her colorful pens and some paper while my husband and I signed paperwork. The finance manager Courtney was wonderful as well and took the time to answer all of our questions without us feeling rushed. As we bought out of our home state we had to get an inspection within a week and we went to a Sheehy dealer in Maryland. This location was wonderful, they do not typically do inspections on Saturdays but they worked us in and in less time than they initially quoted us. The inside was clean and comfortable with complementary drinks and snacks and cartoons on one of the several TVs for the kids. Overall we have had a great experience and will gladly recommend Sheehy to anyone looking for a vehicle. More
by ehaydon
Employees Worked With
Crystal Treadway
October 25, 2017
Very good service, fast and very good prices Since you cross the door the welcome was great, Crystal made my experience very pleasant, she was very patient showing me the variety of cars that I s Since you cross the door the welcome was great, Crystal made my experience very pleasant, she was very patient showing me the variety of cars that I select, and after that the financial process was very explicity and fast. I'm so happy with my Ford Fusion. More
by Lucy J. Vera
Employees Worked With
Crystal Treadway
October 08, 2017
best experience Best experience I have ever had buying a car or truck. Was in and out with my new truck under three hours. Will buy again. Best experience I have ever had buying a car or truck. Was in and out with my new truck under three hours. Will buy again. More
by Gizmo
Employees Worked With
Maxxx Manu
October 06, 2017
Terrible service Brought in for a lot of routine service and an issue with the AC not working properly. $2000 later the AC still doesn’t work properly, despite thei Brought in for a lot of routine service and an issue with the AC not working properly. $2000 later the AC still doesn’t work properly, despite their “we tested the pressures and it should work”. Was also charged $171.99 each for two rotors that are available online for $90.00 I was told that while the tires were off that they would be rotated when reinstalled...didn’t happen. Was offered a rental car while my truck was in the shop, dropped off by a shuttle but getting a shuttle from the rental car back to the dealership was a bridge too far and ended up walking. Way over priced for the quality of service. Do not waste your time with this service department. More
by Scott
Employees Worked With
Tina, Jimmy Gordon
October 02, 2017
At the my experience was pleasing. I am happy with m My Salesman Ms. Turner always work beyond her means. She always there to help no matter the trouble. I appreciate her professionalism and her person My Salesman Ms. Turner always work beyond her means. She always there to help no matter the trouble. I appreciate her professionalism and her personalit, More
by Margie graham61
Employees Worked With
Shane Mullins, La'Quisha Turner
October 02, 2017
Best Car Buying Experience Maxxx and the Sheehy Team made our truck buying experience painless, easy and fun. We will definitely return to Springfield Sheehy when we're ready to Maxxx and the Sheehy Team made our truck buying experience painless, easy and fun. We will definitely return to Springfield Sheehy when we're ready to purchase our next vehicle. The level of service we received is unheard of today. Maxxx was patient, knowledgeable, personable and an all around good salesman. A1 Service and Dealership! More
by Eronda01
Employees Worked With
Maxxx Manu
