Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sheehy Ford Lincoln Of Gaithersburg
Gaithersburg, MD
3,256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,256 reviews
July 07, 2014
Very friendly and helpful Went to discuss purchasing a new 2014 Escape Titanium. The dealership staff were very friendly and patient with my questions and concerns. They were Went to discuss purchasing a new 2014 Escape Titanium. The dealership staff were very friendly and patient with my questions and concerns. They were also very helpful with the information being requested. Overall, I had a great experience. More
by exrub
Employees Worked With
David Lewald, Corey Ray
July 06, 2014
Mission Accomplished thanks to Kate Van Arnum I want everyone planning to purchase a new or used vehicle to consider working with Kate Van Arnum at Sheehy Ford in Gaithersburg, MD. She proved to I want everyone planning to purchase a new or used vehicle to consider working with Kate Van Arnum at Sheehy Ford in Gaithersburg, MD. She proved to be a tireless, timely expert at finding just the right ones for me to choose from, and I could not be more pleased with my used F-150. Kate had to deal with my very specific wants, needs and limited purchasing power. I still don't know how she was able to do it, but I am extremely grateful and completely satisfied. She answered all my questions and concerns with honesty and integrity and I was treated with courtesy and respect. I plan to return to Kate when it is time to purchase a new truck. I have been purchasing and/or leasing new and used vehicles since the 1970s and have never been happier with an automotive sales experience. I appreciate the opportunity to "tell the world about it". Linda Gibeaux More
by Linda Gibeaux
Employees Worked With
Kate Van Arnum
July 02, 2014
Friendly, not pushy, knowledgable I had done most of my research at home in the late evening because I have a very busy work schedule and very little time to spend physically shopping I had done most of my research at home in the late evening because I have a very busy work schedule and very little time to spend physically shopping around. Eventually I knew I needed to make time to check out the vehicles I was primarily interested in - either the Focus or the Fusion. Having a small windows of opportunity, I went to Sheehy and spent a few minutes with Kate, looked at both models and settled on Focus as my preferred model but did not test drive that day. I planned a return visit when I thought I would have more time to test drive and make a firm decision. I returned, test drive and closed the deal in a relatively painless and expeditious matter. Kate and other staff supporting the sale were all friendly and considerate of my time. More
by Al Bolden
Employees Worked With
Kate Van Arnum
July 02, 2014
New Car Purchase Sheehy's Kate Van Arnum was polite, low key and very fair in her dealings with us. We'd been to another Ford Dealer a little closer to home and recei Sheehy's Kate Van Arnum was polite, low key and very fair in her dealings with us. We'd been to another Ford Dealer a little closer to home and received a lower-cost offer on an upgraded model of the car we ultimately purchased. As is our custom we shopped around to be sure that the deal we were after was the best we could get. When we approached Kate with a request that she meet that offer, she was up front and told us that she could not, and suggested that the other Dealer's offer sounded too-good-to-be-true.When we went to acquire the lower-cost car, the price was raised and the promises made were rescinded. The other Dealer's staff fully admitted that they had reached to far, and were unable to meet the commitment they had made, We returned to Kate and Sheehy, and worked out a deal wit which we were comfortable. More
by tgoldberg
Employees Worked With
Kate Van Arnum
June 26, 2014
They don't know their own cars What I know is that the Ford Fusion Hybrid Energi uses a wifi modem to communicate with the internet. And it, like all cars uses bluetooth to communic What I know is that the Ford Fusion Hybrid Energi uses a wifi modem to communicate with the internet. And it, like all cars uses bluetooth to communicate with my phone. Bluetooth is not wifi. That is why cell phones have both bluetooth and "wifi". They are separate hardware items. My bluetooth is fine in the car, works great, better now that I have an Android phone even........HOWEVER.......... There is no internet communication any more. Hasn't been for about 6 weeks. I have tried now twice, yes twice, to get the modem fixed/replaced, Don't tell me there is no modem. There likely was indeed some sort of computer based cooling problem with the car. The engine light came on last week, and went off, a few times. Then it seemed to be ok, no engine light when for 2 days or when I drove it in this morning. I continue to have no wifi communication from my car. You did not fix this at all. So I am beyond not satisfied, I am angry. To further my anger, I am a close friend of Dan Gore. To have anyone tell me he does not know his cars, does not know THIS car, is as insulting to me as it is to him. JD was rude, made me angry when I was only upset, called me angry. So, in reaction to this poor service I have asked Dan to try to address the issue. He is certain the MODEM that the car HAS TO HAVE because it did specifically ask for my wifi both when it was new and after I did a full reset in hopes that that would fix the wifi. It did not. Nor did Sheehy Ford fix it. Two visits and it is still broken. I recommend no one visit this dealership. It sucks. More
by sheilalieberman
Employees Worked With
JD Schaening
June 20, 2014
My car buying experience at Sheehy Ford in Gaithersburg I got a new mustang a few days ago. I picked that dealership because I got my previous car there (years ago) and I loved the experience. I started ch I got a new mustang a few days ago. I picked that dealership because I got my previous car there (years ago) and I loved the experience. I started chatting with Edward Olson online and he answered some of my questions. He suggested I go and look at the car I was interested in and take it for a test drive. I went there the following day and I ended up getting my dream car. It's been only a few days and it was the best decision. I absolutely love it!! Edward Olson provided an excellent service and was very helpful and patient with all my questions. I would definitely recommend him to assist you with buying your new car. For most people buying a car is a stressful experience, but mine was very pleasurable. Thank you Edward and Jason (finance manager)!!! More
by EwaB
Employees Worked With
Edward Olson
May 31, 2014
Best Price in 200 mile Radius I live about 175 miles from the dealer and did all negotiations via email/phone. Andre Hammond is a great person to deal with. This is by for the best I live about 175 miles from the dealer and did all negotiations via email/phone. Andre Hammond is a great person to deal with. This is by for the best buying experience I've had when buying a car. Best price, excellent service. I rode AMTRAK up from Suffolk to DC, then caught the Metro out to Rockville where they picked me up and brought me to the dealership. Closed the deal as agreed, drove my car home. Bonus they beat my interest rate that the Credit Union offered, so I ended up with a lower payment than expected. More
by mcgartlin95f
May 29, 2014
Waste of time & money I was interested in a specific Fusion Hybrid (new) at this dealership. I live 2.5 hours (without traffic) from the dealership, so had been in contact I was interested in a specific Fusion Hybrid (new) at this dealership. I live 2.5 hours (without traffic) from the dealership, so had been in contact with the salesperson (Kate) for a while prior to my appointment for a test-drive (at which point I likely would have made the purchase). Two days prior to my arrival, I became concerned when the vehicle disappeared from the website. I inquired, and was only able to get ahold of Kate when I was forwarded to her - not by calling directly. She repeatedly stated that the vehicle was there. I confirmed again the morning I set off for the test drive and she responded the same way. I called halfway to the dealership and guess what, no answer. I left a message asking for her to call if it was sold (as I had asked previously). I suspect you know where this story is going. I get there, she plays dumb and the manager informs her that the vehicle was sold 'that morning'. You can call that neglect or incompetence, but I call it flat out lying. That vehicle had almost certainly been sold when it came off of the website. There were no appointments on the board that day for anyone interested in a hybrid Fusion, and it would have been unlikely for someone to get in there and to have finished the purchasing process by 12:30am. If you are interested in a vehicle here and live far away - think again. You'll likely waste your time. The dealership wasted 8 hours of my day (we are talking Northern Virginia/Maryland traffic here) and didn't even seem apologetic - despite the nominal "sorry". The least they could have done was to reimburse me for the gas to come up there - or give me some sort of giftcard to make it worthwhile, but no. They just wanted me there to sell me anything. Stay away from these liars. There are better sales-people out there (even if you assume they all lie - some are better than others). More
by DukeHerzog
Employees Worked With
Kate van Aarnum (sp?)
May 28, 2014
2014 Ford Fusion Energi purchase with Andre Just leased a new Ford Fusion plug-in over this past weekend. Excellent experience. Andre was great to work with. He is an easygoing guy that doesn Just leased a new Ford Fusion plug-in over this past weekend. Excellent experience. Andre was great to work with. He is an easygoing guy that doesn't pressure you, and he made the process totally stress-free. The price was right and the process as painless as you are going to get from a car dealership. Got 2 follow-up calls in the first few days from Sheehy checking up on me. Very happy overall with my experience. More
by AlanMS
May 26, 2014
New Purchase We were looking for a new vehicle and came to Sheehy because we had purchased a vehicle from them before and had received excellent service. We told We were looking for a new vehicle and came to Sheehy because we had purchased a vehicle from them before and had received excellent service. We told our sales rep, Nick Constantine, what we were looking for and he located it in no time. He had all the stats at his fingertips and answered all our questions. Our paperwork was processed in a timely manner. Thanks to Nick our purchase experience was a positive one. More
by Panelopy
Employees Worked With
Nick Constantine
