Sheehy Ford Lincoln Of Gaithersburg

Fast efficient great service. Courteous staff. It encourages me to go regularly for service after this experience. Courteous staff. It encourages me to go regularly for service after this experience. More

Sheehy has provided me with excellent service on the 2018 Ford Explorer that I bought from them on a trade in and I will continue to Visit them in the future for my car needs. Ford Explorer that I bought from them on a trade in and I will continue to Visit them in the future for my car needs. More

- Asked for Synthetic. Received non-synthetic (at $180?) - Booked transmission diagnosis a week in advance. Told upon arrival that the transmission guy does not work weeke Received non-synthetic (at $180?) - Booked transmission diagnosis a week in advance. Told upon arrival that the transmission guy does not work weekends and we would have to rebook or leave the car for the week. - What became an oil change only appointment took from 930a to 430p. Upon arrival for pickup, the customer in front of us in line was complaining about similar issues to those listed here. As soon as she turned her back, the representative looked at us, mouthed “oh my god” and rolled his eyes at her before starting in with us. - Out of our last 7 appointments booked in advance, we’ve been outright turned away when arriving on time for our appointment 3 times (once even after we called the day before to confirm) and partially deferred once (this recent transmission visit). Someone needs to start… - reviewing appointments in advance - restricting online bookings to only what service can handle - training the service team to be more consistently customer minded (note: I want to be clear that some of the service team members are really great, but we also see several that are consistently poor-to-bad but never seem to improve or get weeded out). All in, we understand Sheehy Gaithersburg is one of the better Ford service departments in the area, but some very major areas of opportunity for improvement remain. Happy to discuss with management if you’d like more detail. Best, More

Thank for you the professions follow up with resolving issues that were encountered at pick up. issues that were encountered at pick up. More

Sheehy was very easy to deal with from test drive to purchasing. Thank you for an excellent experience. purchasing. Thank you for an excellent experience. More

Brian and Tamara are both amazing 5 stars for them both! They were so helpful and have great customer service engagement! The customer service is what has me driving from Bowie after having moved from the a They were so helpful and have great customer service engagement! The customer service is what has me driving from Bowie after having moved from the area 4years ago. I’ve been a loyal customer for over 7years and I still remain loyal with service from great people like Tamara and Brian! Thank you Ms. Angela Allen! More

Sheehy Gaithersburg always does a great job in a timely manner and communicates well thanks ! manner and communicates well thanks ! More

The staff at the service desk were Pleasant to deal with; and it was easy to make the appointment and it was easy to make the appointment More

The service department is a first class operation. I can't rave enough about the high quality customer service from Michelle. Keep up the good work! I can't rave enough about the high quality customer service from Michelle. Keep up the good work! More

Kevin is professional in his approach to customer service. He's pretty straightforward in giving advice which I appreciate. Also very attentive in my instructions on what service I needed done for th service. He's pretty straightforward in giving advice which I appreciate. Also very attentive in my instructions on what service I needed done for that day. He also made very specific recommendations on tires necessary service, balancing. All in all, Kevin did great. I hope he keeps up the great service he provides. Thank you. More