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Shawnee Mission Kia

Overland Park, KS

4.5
791 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 791 reviews

August 15, 2024

Bryan Morales was my service consultant and in the end I was happy with my experience. My engine oil was sludged and at first they recommended a new engine over a chemical de-sludging. I decided to try the More

by Robyn J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Morales
Aug 17, 2024 -

Shawnee Mission Kia responded

Hi Robyn, we're happy to hear you had such a positive experience with Bryan! We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2024

Slow. Very slow and tried to manipulate me about my credit and interest rate. Plus we told them we were on our way to get the car still waited 2 hours for More

by shannon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All were play golf on the computer or watching basketball!
Aug 12, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I sincerely apologize for the slow service you experienced and for any frustration regarding the handling of your credit and interest rate. I understand how important it is to have everything ready when you arrive, and I regret that you had to wait two hours for your car, especially after giving us notice. Additionally, I’m sorry to hear that your vehicle was not cleaned before pickup. I would appreciate the opportunity to address your concerns and improve your experience with us. Please contact me directly so we can discuss this further. I look forward to speaking with you. Chad Pomerenke- General Sales Manager cpomerenke@smkia.com

August 08, 2024

Shawnee Mission Kia was a great experience and I love my new car. The salesman was very respectful and helpful. More

by christyann3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goni Lamthi
Aug 10, 2024 -

Shawnee Mission Kia responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

August 08, 2024

Scott did a great job explaining everything and mail it an easy purchase. Thank you. More

by Sarahbracco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Virden
Aug 10, 2024 -

Shawnee Mission Kia responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

The staff is very friendly, knowledgeable, and helpful. I really appreciate that they provided Lyft service to take me home while the car was being fixed in service department. The waiting room and restroo More

by Great dealership!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Verdin
Aug 09, 2024 -

Shawnee Mission Kia responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

August 02, 2024

Very help and kind, they was also professional they afford me drinks and snacks too. More

by austin.demetrius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curt Elleman, Rob Childers, Scott Virden
Aug 04, 2024 -

Shawnee Mission Kia responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2024

They get you in for a cheap oil change then tell you you need an expensive repair. BEWARE!!! I was given an "all green" then when I took it back for recall, they told me I needed a steering coupler. Servi More

by jtg1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diamond
Aug 04, 2024 -

Shawnee Mission Kia responded

jtg1104, Thank you for informing me about your situation. Please know that we are looking into your concerns, Angel Baker the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Bryan Hendrich General Manager Bhendrich@smkia.com

August 01, 2024

We were greeted the moment we walked in and felt welcomed. We applied online and then came into the dealership and met our salesman Tony. He helped us in every way possible and made the process si More

by Jskiv3412
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Koehler, Tab Martin
Aug 04, 2024 -

Shawnee Mission Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shawnee Mission Kia. Thanks for the recommendation, and have an amazing day!

Aug 04, 2024 -

Jskiv3412 responded

It was truly the best experience I’ve had at a dealership thank you guys so much

July 31, 2024

Prompt and efficient. Ready when said it would be. Friendly service personnel. Nothing else to say. More

by Rblake54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Aug 01, 2024 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2024

They are always great and the effort to take care of their customers goes above and beyond More

by englandkelly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Diamond, Curt Elleman
Jul 30, 2024 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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