Shawnee Mission Kia
Overland Park, KS
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The rep I worked with was really personable. He made sure I got in despite their policy of no walk-ins. Given I have been coming there for years they worked with me on the price of repairs. The He made sure I got in despite their policy of no walk-ins. Given I have been coming there for years they worked with me on the price of repairs. The call center gave inaccurate information. I did notice today (one day after repairs) the mute button on my steering wheel is no longer functioning. If not for this and an inconvenience of the way the bill needed to be paid I would have given them five stars throughout. More
Always friendly and welcoming. They always have excellent service. We would recommend Shawnee Mission Kia to anyone. They always have excellent service. We would recommend Shawnee Mission Kia to anyone. More
Service reps always courteous and helpful, quick and efficient, upfront and transparent about costs and charges, service today was quick and I was kept informed. efficient, upfront and transparent about costs and charges, service today was quick and I was kept informed. More
The service representative was fantastic—very kind and customer service oriented. Everyone I encountered was very pleasant and friendly and made my experience easy. customer service oriented. Everyone I encountered was very pleasant and friendly and made my experience easy. More
Lots of inventory, sales person was informative and nice. He failed to explain the ed breakdown of costs associated with the car I was buying. Finance guy sprung the charges on me. Maybe a misunderstanding? He failed to explain the ed breakdown of costs associated with the car I was buying. Finance guy sprung the charges on me. Maybe a misunderstanding? Overall, very happy with the vehicle and in hind sight pretty neutral about the experience. Just can’t figure out how it has to take almost 5 hours to get it done! More
I absolutely love smkia! Service department is quick and fair pricing. Other dealerships gouge their customers. Not at smkia!! We have bought several cars from here and they Service department is quick and fair pricing. Other dealerships gouge their customers. Not at smkia!! We have bought several cars from here and they are great in the purchase process as well. I just wish kia sold trucks I would never go to any other dealership ever. More
The only reason I gave it 4 stars is because of the several attempts to get my car to them They turned it away because they didn't have room for it to remain until the appointment day. I became very several attempts to get my car to them They turned it away because they didn't have room for it to remain until the appointment day. I became very frustrated at this. If I would have known I would have waited to have roadside assist to tow it instead of them paying for an unnecessary tow. I have been taking my 2008 Kia Rio SX there ever since my ex and I bought the rio and rondo back in 2009. I never had issues like this before with them. I would recommend their service department, they don't overcharge or upsell. More