Shawnee Mission Kia

This place has gone down hill with their service, even if you have a scheduled appointments weeks in advance if you do t mark that you are staying, even if you tell your rep that you are waiting on it, they you have a scheduled appointments weeks in advance if you do t mark that you are staying, even if you tell your rep that you are waiting on it, they say you marked you weren’t going to wait on it and they put other vehicles in before you. They told that’s why it took 2.5 hours for an oil change. No apology, they blamed it on me! Then took getting a manager and 20 minutes additional time to enter my coupon. This was a waste of time, if you’ve got lots of time to waste and don’t mind not being appreciated as a customer, then go here! More

Did not purchase a vehicle but did have my vehicle serviced. The associate that took my information was Diamond and she was very helpful. serviced. The associate that took my information was Diamond and she was very helpful. More

Ignored for a long stretch when I walked in the door to pick-up my car. Denied use of a coupon that expired because the dealer’s own scheduling system is at least 2.5 weeks out, 25 minutes to simply check- pick-up my car. Denied use of a coupon that expired because the dealer’s own scheduling system is at least 2.5 weeks out, 25 minutes to simply check-out and get my car, then 15 min more because my car was blocked in and the service rep disappeared. More

Shawnee Mission Kia is the best! They have great customer service. They tell you a time frame when your car will be ready and it's really accurate. I won't buy or service my car anyw They have great customer service. They tell you a time frame when your car will be ready and it's really accurate. I won't buy or service my car anywhere else but here. Keep up the great work! More

Brian was great he is always great when I go communicates effectively and is super helpful and friendly effectively and is super helpful and friendly More

Excellent service with visible options available. My salesman, Goni, really listened to me and I never felt pressured into making a decision. I'm completely satisfied with my purchase. My salesman, Goni, really listened to me and I never felt pressured into making a decision. I'm completely satisfied with my purchase. More

Diamond was awesome to work with, friendly, personable and up front about pricing and timeframe. and up front about pricing and timeframe. More

Very impressed with the service advisor and with the full service report. The cost was extremely reasonable for full synthetic! Glad I picked this dealership for my vehicle service. service report. The cost was extremely reasonable for full synthetic! Glad I picked this dealership for my vehicle service. More

I want to say that Diamond, service Advisor is the best I’ve ever worked with since I started with Shawnee Mission KIA in 2005. She is excellent! I’ve ever worked with since I started with Shawnee Mission KIA in 2005. She is excellent! More

Excellent service and great communication by Bryan Morales, service consultant! Very friendly staff and my problem was fixed under warranty!!! Morales, service consultant! Very friendly staff and my problem was fixed under warranty!!! More