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Shawnee Mission Kia

Overland Park, KS

4.6
875 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 875 reviews

October 20, 2023

Customer service people are great … both behind the desk and the super friendly guy who helps receive and return the vehicles. Cost was as represented More

by jshechter47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vehicle retrieval , Curt Elleman
Oct 24, 2023 -

Shawnee Mission Kia responded

It's fantastic to hear that the customer service people at Shawnee Mission Kia, including those at the front desk and the friendly individuals helping with receiving and returning vehicles, provided great service. It's also reassuring that the cost was as represented, which adds transparency to the service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

They had inventory on the lot (unlike the other brand we were considering) and we found a model with the features we wanted. So we bought it. Scott was great to work with. We’re going back tomorrow evenin More

by maxsherman73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Virden
Oct 20, 2023 -

Shawnee Mission Kia responded

It's great to hear that you found the vehicle you wanted with the features you were looking for at Shawnee Mission Kia. Scott's assistance and your upcoming session to learn about all the features are steps in the right direction for ensuring you have a great ownership experience with your new vehicle. Enjoy your new vehicle and your education session!

October 17, 2023

This is our third lease here, Scott Virder is our salesman and great to work with. We have been pleased with all the service and sales help. Even Mark, the finance guy is friendly and helpful. More

by jpostlewait
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Virden
Oct 18, 2023 -

Shawnee Mission Kia responded

We greatly appreciate your continued trust in our dealership, especially for your third lease. It's wonderful to hear that Scott has been a great salesman to work with and that you've been pleased with both the service and sales assistance. It's great to know that Mark, the finance guy, has also been friendly and helpful. Your satisfaction is our goal, and we look forward to serving you again!

October 16, 2023

Staff was great—answered all of my questions and had car done when they said it would be ready. Awesome from checkin to checkout. More

by MaggieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 17, 2023 -

Shawnee Mission Kia responded

We appreciate your feedback! It's wonderful to hear that the staff was great, answered all your questions, and had your car ready as promised. Your seamless experience from check-in to checkout is exactly what we aim for. Your satisfaction is important to us, and we're here to provide excellent service and support. Thank you for choosing us!

October 12, 2023

These guys did a great job. I would recommend. Didn’t pressure us into buying anything we didn’t want. More

by josh0708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Koehler
Oct 14, 2023 -

Shawnee Mission Kia responded

We are delighted to hear that you had a great experience with us and that we didn't pressure you into buying anything you didn't want. A no-pressure approach is appreciated by customers, and your recommendation speaks volumes about our service. Thanks for sharing your thoughts!

October 12, 2023

The ethics you would want a dealership to abide by are written huge on the walls of the showroom and emphasized during conversations. Goni the salesman was the best I've experienced ever. More

by jeffdawson351
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goni Lamthi
Oct 14, 2023 -

Shawnee Mission Kia responded

It's wonderful to hear that Shawnee Mission Kia places a strong emphasis on ethical practices, which are prominently displayed and discussed. Goni, your salesman, made a positive impression as the best you've ever experienced, which speaks to the quality of service you received. Thanks for sharing your thoughts!

October 12, 2023

Just came in to get an oil change and a tire rotation. When they brought the car back it had a broken passenger side mirror (would no longer retract) and a big deep set of scratches in the driver side fro More

by JustAGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Elleman
Oct 17, 2023 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at bhendrich@smkia.com. I look forward to speaking with you. Bryan Hendrich, General Manager

October 12, 2023

Always new service advisors. Appointments don’t matter, 2+ hour wait for oil change, gone downhill., More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin
October 09, 2023

The Kia staff went above and beyond. They also were able to work me in instead of having to wait several weeks for an appointment. I really appreciate all that they do in a friendly pro More

by Nikki Klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Oct 11, 2023 -

Shawnee Mission Kia responded

It's wonderful to hear that our staff went above and beyond to assist you and were able to accommodate your service appointment in a timely manner. Our friendly and professional approach to customer service is truly appreciated. Safe and enjoyable driving with your well-maintained vehicle, and thank you for sharing your positive experience!

October 08, 2023

Very organized, and very friendly. Explained everything in detail. No problem waiting on my car. Everything I asked for was provided. She took the time to get me batteries for my doo More

by Majedine sportage chick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a lady helping me, Curt Elleman
Oct 10, 2023 -

Shawnee Mission Kia responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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