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Shawnee Mission Kia
Overland Park, KS
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
December 07, 2023
Was treated unprofessionally by service department. Have not received call back to discuss my complaint. May look for new place to have car serviced Have not received call back to discuss my complaint. May look for new place to have car serviced More
by Tina.Medellin
Employees Worked With
Curt Elleman
December 07, 2023
Like you can make appointments on their website. Appreciate their attention to detail when checking over my car and letting me know what needs to be done in the future as well so there aren’t any s Appreciate their attention to detail when checking over my car and letting me know what needs to be done in the future as well so there aren’t any surprises. Like that if the service will be overly long they arrange for Lift to take me home and pick me up to return me to the dealership when my car is ready. I love when I get in my car after having it serviced it’s been vacuumed and dusted. More
by txblbnnt
Employees Worked With
Francisca, Curt Elleman
November 28, 2023
Have been coming here for almost 7 years now & I’ve never had a bad experience! If you’re buying or leasing ask for Tony! He is genuinely a great guy and will go above and beyond to help you out in any way h had a bad experience! If you’re buying or leasing ask for Tony! He is genuinely a great guy and will go above and beyond to help you out in any way he can! Also, the service department is amazing! Recently got an email there was a recall on my 2023 Sportage so I needed to bring it in for them to inspect. It was so easy to setup my appointment online straight from the link in the email. When I got to my appointment Juan H & everyone were so friendly & helpful! They text me when everything was done with a link to a video explaining everything they looked at & did (which blew me away because I’ve never seen that before) and he even checked my oil, tires, brake pads etc. My ONLY suggestion would be having an option for a courtesy car for services that take over 2 hours. But all in all, everyone I’ve encountered at SMK has been amazing and I would recommend this dealership/service department to anyone looking to buy, lease or even just service their car!! Keep up the great work SMK team!!! More
by LizGriz
Employees Worked With
Juan Hernandez (Service Dept.), Tony Koehler
November 21, 2023
3.5 hours just to oil change and fix Kia recall for started remote control, as a customer with an appointment that I waited 2 weeks to get in, I think they are slow as a turtle, times matter for everyb started remote control, as a customer with an appointment that I waited 2 weeks to get in, I think they are slow as a turtle, times matter for everybody who have to get out work to do and people so slow.! I have done same service in another dealer in different state small dealer and did not take 3.5 h. Management have to look at what is causing the delay, we were around 12 people waiting. For sure I will look around for another Kia dealer to do my car service More
by fanny.wenzel
Employees Worked With
Curt Elleman
November 21, 2023
Waited month for a repair appointment. Did not communicate in a timely manner while car was in the shop- quoted high repair cost before agreeing to do work through warranty, a day later de Did not communicate in a timely manner while car was in the shop- quoted high repair cost before agreeing to do work through warranty, a day later decided they didn’t have the correct parts, but would not make a follow-up appointment without parts in stock to fulfill warranty. Days without car, work incomplete and no repair planned. More
by Dbeal1179
Employees Worked With
Bryan
November 15, 2023
Francesca Jackson was an excellent service technician. From start to finish, she was personable and professional. We felt heard and cared for. Thank you! From start to finish, she was personable and professional. We felt heard and cared for. Thank you! More
by Jenny
Employees Worked With
Francesca Jackson
November 14, 2023
We own a 2021 KIA Telluride with Nightfall. His name is Steve, or Captain America for short. ;) My husband usually takes Steve to get the check ups but this was my turn. I was blown away by the His name is Steve, or Captain America for short. ;) My husband usually takes Steve to get the check ups but this was my turn. I was blown away by the exceptional customer service Steve and I received. Bryan, our service advisor, noted things we didn't we'd missed and took care of it. It is the best feeling to go back for service to a place that already has your money but because you're valued they continue to offer the promised customer service. Steve and I are already planning our next visit. =) More
by TamEooo
Employees Worked With
Bryan Dahms
