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Shawnee Mission Kia

Overland Park, KS

Overview
Reviews
Vehicles
4.6
882 Reviews
Call Dealership (913) 384-9100
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7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 882 reviews

March 18, 2024

I appreciate Diamond’s explanation of everything and what we can expect! I appreciate the work that was done! Thanks! Marion White More

by Marion White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond , Curt Elleman
Report | Print
Mar 21, 2024 -

Shawnee Mission Kia responded

It's fantastic to hear that our team member Diamond provided such excellent service and explanations during your visit. We strive to ensure that our customers are well informed and satisfied with the work we do. Thank you for choosing us, and we look forward to serving you again in the future!

March 18, 2024

Biught a Certified Preo-owned vehicle from Shawnee Mission. It has had one problem after another. Thankfully I got the wrap warranty. Will not buy from them again. Sales staff was nice but all the car More

by acfree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave
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Mar 20, 2024 -

Shawnee Mission Kia responded

I appreciate you taking the time to inform me about your recent experience regarding the vehicle you purchased. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Chad Pomerenke General Sales Manager cpomerenke@smkia.com

March 13, 2024

They are awesome in every way, even the service department.. They are very kind always.. More

by j_juenemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franceseca V. Jackson
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Mar 15, 2024 -

Shawnee Mission Kia responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 11, 2024

Friendly. Listens to all my needs with no hassle. My third car buying from here. My families sixth car. More

by justme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca jackson
Report | Print
Mar 14, 2024 -

Shawnee Mission Kia responded

We're delighted to hear that you had such a positive experience with us and that you've chosen to return for your third car purchase! It's wonderful to know that we've been able to meet your needs effectively and that your family has also had great experiences with us, having purchased six cars in total. We appreciate your loyalty and trust in our dealership.

March 11, 2024

Diamond the KIA representative was great, honest with the timeline and parts needed to fix my car. She was very friendly and very helpful More

by Njpestano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Report | Print
Mar 14, 2024 -

Shawnee Mission Kia responded

We're delighted to hear about your positive experience with Diamond at our Kia dealership! It's fantastic to know that she provided honest and transparent communication regarding the timeline and necessary parts for your car's repair. We strive to ensure that every customer receives friendly and helpful service, and we're glad that Diamond delivered on that promise. Thank you for taking the time to share your feedback!

March 09, 2024

My oil change was completed fast, and the staff was super friendly and knowledgeable! Highly recommend! More

by Ashlee.stevens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Jackson, Curt Elleman
Report | Print
Mar 13, 2024 -

Shawnee Mission Kia responded

Thank you for the kind words Ashlee! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

Very kind and easy to work with. The process was a bit slow but overall experience was great! More

by christylr5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab
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Mar 13, 2024 -

Shawnee Mission Kia responded

We appreciate your feedback and are pleased to hear that our team was very kind and easy to work with. We apologize for any delays in the process but are glad to know that your overall experience was great. We value your satisfaction and look forward to serving you again!

March 07, 2024

Hard to get in touch with, I've been on hold for over 30 mins multiple times. I was hung up on 4 times. My dad called to talk with the manager and no one ever called him back. He called to speak with the me More

by Meghan
Recommend Dealer
No
Employees Worked With
Curt Elleman
Report | Print
Mar 28, 2024 -

Shawnee Mission Kia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I apologize for this error in communication and that you were disconnected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Angela Baker Service Manager abaker@smkia.com

March 05, 2024

Fast drop off process, notified me of update with video and no wait at pick up. Great experience More

by Kelli H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca, Curt Elleman
Report | Print
Mar 08, 2024 -

Shawnee Mission Kia responded

Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our drop-off process, timely updates through video, and a smooth pickup with no wait. Providing efficient and hassle-free service is our priority, and we appreciate your acknowledgment. We value your business and look forward to serving you again in the future!

March 03, 2024

The Shawnee Mission KIA employees were Kind, helpful and knowledgeable in their interaction with me. More

by Gabrielmarlene1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Report | Print
Mar 13, 2024 -

Shawnee Mission Kia responded

It's wonderful to hear that the Shawnee Mission KIA employees were kind, helpful, and knowledgeable in their interactions with you. Providing a positive and knowledgeable experience is important to us, and we appreciate your positive feedback. Thank you for choosing Shawnee Mission KIA, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

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