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Shawnee Mission Kia

Overland Park, KS

4.5
866 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 866 reviews

March 07, 2024

Very kind and easy to work with. The process was a bit slow but overall experience was great! More

by christylr5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab
Mar 13, 2024 -

Shawnee Mission Kia responded

We appreciate your feedback and are pleased to hear that our team was very kind and easy to work with. We apologize for any delays in the process but are glad to know that your overall experience was great. We value your satisfaction and look forward to serving you again!

March 07, 2024

Hard to get in touch with, I've been on hold for over 30 mins multiple times. I was hung up on 4 times. My dad called to talk with the manager and no one ever called him back. He called to speak with the me More

by Meghan
Recommend Dealer
No
Employees Worked With
Curt Elleman
Mar 28, 2024 -

Shawnee Mission Kia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I apologize for this error in communication and that you were disconnected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Angela Baker Service Manager abaker@smkia.com

March 05, 2024

Fast drop off process, notified me of update with video and no wait at pick up. Great experience More

by Kelli H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca, Curt Elleman
Mar 08, 2024 -

Shawnee Mission Kia responded

Thank you for sharing your feedback! We're pleased to hear that you had a positive experience with our drop-off process, timely updates through video, and a smooth pickup with no wait. Providing efficient and hassle-free service is our priority, and we appreciate your acknowledgment. We value your business and look forward to serving you again in the future!

March 03, 2024

The Shawnee Mission KIA employees were Kind, helpful and knowledgeable in their interaction with me. More

by Gabrielmarlene1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Mar 13, 2024 -

Shawnee Mission Kia responded

It's wonderful to hear that the Shawnee Mission KIA employees were kind, helpful, and knowledgeable in their interactions with you. Providing a positive and knowledgeable experience is important to us, and we appreciate your positive feedback. Thank you for choosing Shawnee Mission KIA, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

February 28, 2024

I usually have a great experience! I schedule and an appointment and am in and out. No complaints! Friendly staff and clean waiting area for me to work while I wait for my car to be se More

by Serena.mabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Mar 02, 2024 -

Shawnee Mission Kia responded

It's fantastic to hear about your consistently great experiences! Efficient scheduling, quick in-and-out service, friendly staff, and a clean waiting area all contribute to a positive service visit. Thank you for choosing our services, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 26, 2024

Thank You for doing a Great job on my 🚗 car. I would like to Thank Diamond my Service Representative she Helped 😁 with the process in getting the job done.Thank Shawnee Mission Kia 👍 More

by i
Workmanship
Recommend Dealer
Yes
Employees Worked With
Diamond Perry
Feb 27, 2024 -

Shawnee Mission Kia responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 26, 2024

Fast friendly do great job. Waiting room was Comfortable Car's brought back just as clean as I left it with them. More

by eprigge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond, Curt Elleman
Feb 27, 2024 -

Shawnee Mission Kia responded

That's great to hear about your positive experience! Fast and friendly service, along with a comfortable waiting room and a clean car, make for an excellent customer service experience. It's always valuable to hear about positive interactions with service providers.

February 22, 2024

They helped me get my dream car! They were incredibly helpful and supportive, and even with my low credit I was able to walk out with the car I dreamed of! Thank you! More

by Kaliyaware
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Everette
Feb 25, 2024 -

Shawnee Mission Kia responded

Congratulations on getting your dream car! We're thrilled to hear that our team was incredibly helpful and supportive and assisted you in achieving your goal. It's fantastic that you were able to walk out with the car you dreamed of. We appreciate your positive comments and thank you for choosing us! Safe travels in your dream car!

February 21, 2024

Two employees were discussing these survey results at the payment counter while I was present. They mentioned the names of those filling out the surveys were visible to them. There is no mention here of cust More

by terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond
Feb 25, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this matter to my attention. I would like to discuss your experience further. I am committed to addressing and resolving these concerns to ensure your satisfaction. Please contact me at your earliest convenience. I look forward to speaking with you. Bryan Hendrich General Manager Shawnee Mission Kia (913) 261-5314 bhendrich@smkia.com

February 19, 2024

Our new car purchasing experience was low key and smooth. It was as pleasant as it could be and our wants and needs were anticipated and helped smooth and speed the process. There were no hiccups!!! More

by johnhbagnall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Skalisky
Feb 23, 2024 -

Shawnee Mission Kia responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

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