Shawnee Mission Kia

Everyone is always professional. I normally deal with Juan but he was not available in the AM. I had Angela help me and like all the others at SM Kia she was great to work with. I normally deal with Juan but he was not available in the AM. I had Angela help me and like all the others at SM Kia she was great to work with. More

I am always impressed with the customer service Shawnee Mission Kia provides! You have to experience it yourself to really appreciate what they have to offer. They truly place the customer first. I get the Mission Kia provides! You have to experience it yourself to really appreciate what they have to offer. They truly place the customer first. I get the same treatment two years later as I did when I first purchased my vehicle there. More

I had a Smooth experience from start to finish. Dennis and Scott were very accommodating and thorough. Dennis and Scott were very accommodating and thorough. More

Shawnee Mission Kia is fantastic. I bought my Forte there and always have it serviced there. There service technicians are top notch (Today Diamond was as brilliant as her name. I bought my Forte there and always have it serviced there. There service technicians are top notch (Today Diamond was as brilliant as her name. More

Yazmin was great! She helped me through the process and kept me updated. She was also very polite. She helped me through the process and kept me updated. She was also very polite. More

From calling to make an appointment, to dropping off and picking up my car, the customer service was amazing! Sufficient communication through out the repairs. A video showing what repairs were needed. Ama picking up my car, the customer service was amazing! Sufficient communication through out the repairs. A video showing what repairs were needed. Amazing service from beginning to end. More

Communicating with their service department is hard. Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to be ordered, when will the work be completed, etc. Advisor doesn't have access to information about our account like our extended warranty information that is vital to getting our work done. They seem to be short handed a lot of the time. When the work is completed it is done correctly. More

Shawnee mission kia was very busy. Today with driving time it took me three hours plus to get the job done. Today with driving time it took me three hours plus to get the job done. More

Kind courteous and quality work at reasonable price. Staff was kind and thoughtful! Thank you Staff was kind and thoughtful! Thank you More

While the service rep didn’t take care of the issue as I would have liked and per my written instructions, the manager answered my questions and addressed my concerns. would have liked and per my written instructions, the manager answered my questions and addressed my concerns. More