Shawnee Mission Kia

Very kind and easy to work with. The process was a bit slow but overall experience was great! The process was a bit slow but overall experience was great! More

Hard to get in touch with, I've been on hold for over 30 mins multiple times. I was hung up on 4 times. My dad called to talk with the manager and no one ever called him back. He called to speak with the me mins multiple times. I was hung up on 4 times. My dad called to talk with the manager and no one ever called him back. He called to speak with the mechanics and the person who he talked to never called him back. I had explained what was wrong with my car and it wasn't inspected good enough to find the problem the first time. So when the problem persisted I took it back in and they finally looked deeper and found the problem. Overall disappointed. More

Fast drop off process, notified me of update with video and no wait at pick up. Great experience and no wait at pick up. Great experience More

The Shawnee Mission KIA employees were Kind, helpful and knowledgeable in their interaction with me. knowledgeable in their interaction with me. More

I usually have a great experience! I schedule and an appointment and am in and out. No complaints! Friendly staff and clean waiting area for me to work while I wait for my car to be se I schedule and an appointment and am in and out. No complaints! Friendly staff and clean waiting area for me to work while I wait for my car to be serviced! More

Thank You for doing a Great job on my 🚗 car. I would like to Thank Diamond my Service Representative she Helped 😁 with the process in getting the job done.Thank Shawnee Mission Kia 👍 I would like to Thank Diamond my Service Representative she Helped 😁 with the process in getting the job done.Thank Shawnee Mission Kia 👍 More

Fast friendly do great job. Waiting room was Comfortable Car's brought back just as clean as I left it with them. Waiting room was Comfortable Car's brought back just as clean as I left it with them. More

They helped me get my dream car! They were incredibly helpful and supportive, and even with my low credit I was able to walk out with the car I dreamed of! Thank you! They were incredibly helpful and supportive, and even with my low credit I was able to walk out with the car I dreamed of! Thank you! More

Two employees were discussing these survey results at the payment counter while I was present. They mentioned the names of those filling out the surveys were visible to them. There is no mention here of cust payment counter while I was present. They mentioned the names of those filling out the surveys were visible to them. There is no mention here of customer names being connected to the surveys they are providing. They were talking negatively about the customers and one of them was cussing. Poor customer service to talk badly about customers in front of other customers. The tech helping me did apologize for their behavior. Also, don’t see the point of sending a video of the inspection work when it only lasts a few seconds. More

Our new car purchasing experience was low key and smooth. It was as pleasant as it could be and our wants and needs were anticipated and helped smooth and speed the process. There were no hiccups!!! It was as pleasant as it could be and our wants and needs were anticipated and helped smooth and speed the process. There were no hiccups!!! More