Shawnee Mission Kia

Communicating with their service department is hard. Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to be ordered, when will the work be completed, etc. Advisor doesn't have access to information about our account like our extended warranty information that is vital to getting our work done. They seem to be short handed a lot of the time. When the work is completed it is done correctly. More

Shawnee mission kia was very busy. Today with driving time it took me three hours plus to get the job done. Today with driving time it took me three hours plus to get the job done. More

Kind courteous and quality work at reasonable price. Staff was kind and thoughtful! Thank you Staff was kind and thoughtful! Thank you More

While the service rep didn’t take care of the issue as I would have liked and per my written instructions, the manager answered my questions and addressed my concerns. would have liked and per my written instructions, the manager answered my questions and addressed my concerns. More

Biught a Certified Preo-owned vehicle from Shawnee Mission. It has had one problem after another. Thankfully I got the wrap warranty. Will not buy from them again. Sales staff was nice but all the car Mission. It has had one problem after another. Thankfully I got the wrap warranty. Will not buy from them again. Sales staff was nice but all the car issues is disappointing, especially for something supposedly certified. More

I appreciate Diamond’s explanation of everything and what we can expect! I appreciate the work that was done! Thanks! Marion White we can expect! I appreciate the work that was done! Thanks! Marion White More

They are awesome in every way, even the service department.. They are very kind always.. department.. They are very kind always.. More

Friendly. Listens to all my needs with no hassle. My third car buying from here. My families sixth car. Listens to all my needs with no hassle. My third car buying from here. My families sixth car. More

Diamond the KIA representative was great, honest with the timeline and parts needed to fix my car. She was very friendly and very helpful timeline and parts needed to fix my car. She was very friendly and very helpful More

My oil change was completed fast, and the staff was super friendly and knowledgeable! Highly recommend! friendly and knowledgeable! Highly recommend! More