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Shawnee Mission Kia

Overland Park, KS

4.5
867 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 867 reviews

March 14, 2025

Heather was great! So helpful, so prompt and very nice! She really listened to my concerns and provided all the info I needed and more with my service! I had a terrible More

by Kaliciadawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Mar 16, 2025 -

Shawnee Mission Kia responded

Hi, we're happy you found Heather to be so supportive during your experience here at Shawnee Mission Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2025

Mike was great to work with! He even called me the next day to check and make sure everything was going smooth. Great customer service! More

by Gibson.amanda88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Amaral
Mar 15, 2025 -

Shawnee Mission Kia responded

Hi, thanks for your praise and kind comments about Mike. We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2025

From start to finish was an excellent experience. I have bought four cars from this dealership and have been happy with every one. More

by scooterthirty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff, Allen and Nick
Mar 15, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

I bought a 2013 Soul years ago and liked it and was looking to upgrade to another one when ever I got the chance. Amazing staff I would recommend if your looking to buy a KIA. More

by bkyles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goni
Mar 14, 2025 -

Shawnee Mission Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shawnee Mission Kia! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2025

Everyone in the service department are amazing, very helpful and have great customer service skills More

by Jennab7222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather , Brian and Tyler
Mar 14, 2025 -

Shawnee Mission Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shawnee Mission Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

I have bought more than a handful of cars from Goni and he always takes care of me. I will continue to be a returning customer. More

by Vsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Goni, Nick
Mar 14, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

They knew I was going to wait for the oil change. I asked them to check my battery condition and did a full check of the systems. They did not try to sell me extra service, just honest. More

by adtjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot 😔
Mar 11, 2025 -

Shawnee Mission Kia responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

I bought a 2021 Kia Sportage from the used Kia Dealership on Shawnee Mission Prky. I had problem after problem with them from day one. First, the salesman forgot to give me all my paperwork from the day of s More

by Aimee Henderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cole and the guys in finance never gave me their names
Mar 12, 2025 -

Shawnee Mission Kia responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me, I would like to discuss how we can regain your trust BRANDON ABERNATHY GENERAL SALES MANAGER babernathy@smkia.com

Mar 12, 2025 -

Aimee Henderson responded

UPDATE:: The general manager Brandon Abernathy reached out to me regarding my concerns and once again offered his apologies and offered me a couple of free oil changes and tire rotations for my inconveniences. Mr. Abernathy assured me this is not how they normally handle business and will have conversations with all those involved as a teaching moment. I was pleased with his quick response to my concerns and ensuring everything was handled properly. Thank you for making me feel like a valued customer.

March 07, 2025

Shawnee Mission Kia is a great dealership who strives for good service and customer satisfaction. They have earned a life long customer! More

by Lbern2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Perry and Angela Baker
Mar 09, 2025 -

Shawnee Mission Kia responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2025

Diamond was great as usual, she kept me informed on services needed and offered sunbit as a way to help with the total service price. She is my favorite person to work with at the dealership, as she is More

by amber.bush.8368.ab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Berry
Mar 09, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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