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Shawnee Mission Kia

Overland Park, KS

Overview
Reviews
Vehicles
4.5
795 Reviews
Call Dealership (913) 384-9100
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7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 795 reviews

March 21, 2024

Shawnee mission kia was very busy. Today with driving time it took me three hours plus to get the job done. More

by Mlove2010ml
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Elleman
Report | Print
Mar 26, 2024 -

Shawnee Mission Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I apologize that your service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Angela Baker Service Manager abaker@smkia.com

March 19, 2024

Kind courteous and quality work at reasonable price. Staff was kind and thoughtful! Thank you More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Report | Print
Mar 21, 2024 -

Shawnee Mission Kia responded

We are thrilled to hear that you had a kind and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

While the service rep didn’t take care of the issue as I would have liked and per my written instructions, the manager answered my questions and addressed my concerns. More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan and Regi
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Mar 21, 2024 -

Shawnee Mission Kia responded

We are sorry to hear about the issue you experienced with your service representative, but we are glad to hear that the manager helped address your concerns. At Shawnee Mission Kia, we strive to ensure that every customer's needs are met, and we appreciate your feedback. We appreciate your business.

March 18, 2024

Biught a Certified Preo-owned vehicle from Shawnee Mission. It has had one problem after another. Thankfully I got the wrap warranty. Will not buy from them again. Sales staff was nice but all the car More

by acfree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave
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Mar 20, 2024 -

Shawnee Mission Kia responded

I appreciate you taking the time to inform me about your recent experience regarding the vehicle you purchased. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Chad Pomerenke General Sales Manager cpomerenke@smkia.com

March 18, 2024

I appreciate Diamond’s explanation of everything and what we can expect! I appreciate the work that was done! Thanks! Marion White More

by Marion White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond , Curt Elleman
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Mar 21, 2024 -

Shawnee Mission Kia responded

It's fantastic to hear that our team member Diamond provided such excellent service and explanations during your visit. We strive to ensure that our customers are well informed and satisfied with the work we do. Thank you for choosing us, and we look forward to serving you again in the future!

March 13, 2024

They are awesome in every way, even the service department.. They are very kind always.. More

by j_juenemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franceseca V. Jackson
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Mar 15, 2024 -

Shawnee Mission Kia responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 11, 2024

Friendly. Listens to all my needs with no hassle. My third car buying from here. My families sixth car. More

by justme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca jackson
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Mar 14, 2024 -

Shawnee Mission Kia responded

We're delighted to hear that you had such a positive experience with us and that you've chosen to return for your third car purchase! It's wonderful to know that we've been able to meet your needs effectively and that your family has also had great experiences with us, having purchased six cars in total. We appreciate your loyalty and trust in our dealership.

March 11, 2024

Diamond the KIA representative was great, honest with the timeline and parts needed to fix my car. She was very friendly and very helpful More

by Njpestano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Report | Print
Mar 14, 2024 -

Shawnee Mission Kia responded

We're delighted to hear about your positive experience with Diamond at our Kia dealership! It's fantastic to know that she provided honest and transparent communication regarding the timeline and necessary parts for your car's repair. We strive to ensure that every customer receives friendly and helpful service, and we're glad that Diamond delivered on that promise. Thank you for taking the time to share your feedback!

March 09, 2024

My oil change was completed fast, and the staff was super friendly and knowledgeable! Highly recommend! More

by Ashlee.stevens12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Jackson, Curt Elleman
Report | Print
Mar 13, 2024 -

Shawnee Mission Kia responded

Thank you for the kind words Ashlee! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 07, 2024

Very kind and easy to work with. The process was a bit slow but overall experience was great! More

by christylr5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab
Report | Print
Mar 13, 2024 -

Shawnee Mission Kia responded

We appreciate your feedback and are pleased to hear that our team was very kind and easy to work with. We apologize for any delays in the process but are glad to know that your overall experience was great. We value your satisfaction and look forward to serving you again!

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