Shawnee Mission Kia

Absolutely the worst service department I have ever encountered. Always charging over 100 dollars for the suggested maintenance for my K5 which wouldn't be a big deal except they always give me my car encountered. Always charging over 100 dollars for the suggested maintenance for my K5 which wouldn't be a big deal except they always give me my car back in worse condition then when I came in. Its almost always a tire pressure issue. I shouldn't have to go somewhere else to get my tires rebalanced after getting service at your dealership. The last straw for me was on my last visit I got my car back and again the tire pressures were wildly off. I took it back they said we will make it right. They did not and when I called and asked to speak to a manager they gave me the run around and no manager has called. The person who helped me that day did call back but they wanted me to come back in Monday and they would "make it right". This place is a joke. We will be finding a new Kia dealership to go to. Shawnee mission Kia has completely ruined my confidence in the Kia brand. My fiance and I have been big Kia fans for the last decade and it's the only cars we have owned in that time. I hope we can find a reliable Kia dealership going forward but Shawnee mission Kia is not that dealership and they have proved it over and over again. More

They took really great care for my car, and most importantly did not try to sell me things not necessary for my Kia. Francesca my service advisor was very polite and helpful for my service! importantly did not try to sell me things not necessary for my Kia. Francesca my service advisor was very polite and helpful for my service! More

Everyone is always professional. I normally deal with Juan but he was not available in the AM. I had Angela help me and like all the others at SM Kia she was great to work with. I normally deal with Juan but he was not available in the AM. I had Angela help me and like all the others at SM Kia she was great to work with. More

I am always impressed with the customer service Shawnee Mission Kia provides! You have to experience it yourself to really appreciate what they have to offer. They truly place the customer first. I get the Mission Kia provides! You have to experience it yourself to really appreciate what they have to offer. They truly place the customer first. I get the same treatment two years later as I did when I first purchased my vehicle there. More

I had a Smooth experience from start to finish. Dennis and Scott were very accommodating and thorough. Dennis and Scott were very accommodating and thorough. More

Shawnee Mission Kia is fantastic. I bought my Forte there and always have it serviced there. There service technicians are top notch (Today Diamond was as brilliant as her name. I bought my Forte there and always have it serviced there. There service technicians are top notch (Today Diamond was as brilliant as her name. More

From calling to make an appointment, to dropping off and picking up my car, the customer service was amazing! Sufficient communication through out the repairs. A video showing what repairs were needed. Ama picking up my car, the customer service was amazing! Sufficient communication through out the repairs. A video showing what repairs were needed. Amazing service from beginning to end. More

Yazmin was great! She helped me through the process and kept me updated. She was also very polite. She helped me through the process and kept me updated. She was also very polite. More

Communicating with their service department is hard. Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to Can’t always talk to the dealership service because the call goes to an 800 number. Don’t always get updates: i.e. is the part in, or does it have to be ordered, when will the work be completed, etc. Advisor doesn't have access to information about our account like our extended warranty information that is vital to getting our work done. They seem to be short handed a lot of the time. When the work is completed it is done correctly. More

Shawnee mission kia was very busy. Today with driving time it took me three hours plus to get the job done. Today with driving time it took me three hours plus to get the job done. More