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Shawnee Mission Kia

Overland Park, KS

4.5
791 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 791 reviews

April 09, 2024

First time at this dealership. Was impressed with friendly and courteous staff. The waiting are is nice and clean as well. More

by Huskerdad3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Jackson
Apr 10, 2024 -

Shawnee Mission Kia responded

We are thrilled to hear that you had a impressive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

Bought my car somewhere else but I come here for the good service. Keep up the good work More

by aharlan84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Apr 10, 2024 -

Shawnee Mission Kia responded

It's wonderful to hear that you appreciate the good service at your dealership. Thank you for your kind words, and we'll strive to keep up the good work for your future visits!

April 04, 2024

Francis was my rep and she was very nice and helpful. Took the time to tell me the issues with my car and I appreciate her patience and not feeling like I was rushed out of the service center. More

by kmartin3998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca V Jackson
Apr 09, 2024 -

Shawnee Mission Kia responded

It's fantastic to hear that you had a great experience and that Francis provided nice and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 04, 2024

Great experience. Everyone was extremely knowledgeable, helpful, and fast. We got a great deal on the perfect car for our family. More

by Dianeowen27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Palermo , Scott Virden
Apr 09, 2024 -

Shawnee Mission Kia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 01, 2024

Shipping of our car was delayed due to weather during transport, but Scott Skalisky notified me every time something changed. I'm very pleased! More

by eeker01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Skalisky - Sales - 5 stars!
Apr 05, 2024 -

Shawnee Mission Kia responded

We are glad to hear that Scott kept you informed and that you were pleased with the communication despite the shipping delay due to the weather. Enjoy your new car!

April 01, 2024

Very nice salesman and good to work with. Friendly and clean atmosphere. A huge selection of vehicles More

by vickiefloyd1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Martin
Apr 05, 2024 -

Shawnee Mission Kia responded

It's great to hear that you had a positive experience with the salesman! A friendly and clean atmosphere, along with a wide selection of vehicles, can make the car-buying experience much more enjoyable.

March 30, 2024

Absolutely the worst service department I have ever encountered. Always charging over 100 dollars for the suggested maintenance for my K5 which wouldn't be a big deal except they always give me my car More

by A.Hilverding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Elleman
Apr 03, 2024 -

Shawnee Mission Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Shawnee Mission Kia responded

Thank you for bringing this to my attention. I apologize that your visit was most unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Angela Baker Service Manager abaker@smkia.com

Apr 27, 2024 -

A.Hilverding responded

Well now we are in vacation and of course my key fob battery is low and it was also supposed to replaced on last visit according to the paperwork y'all sent me with. Also the bottoms of the car is hanging down. This service department is out of control. I doubt they have even been changing my oil. I will be contacting KIA directly when I return from my trip. This is absolutely ridiculous. Just one thing after another.

March 30, 2024

Juan took care of me as the mechanic took care of my 75000 mile check up and my new brakes in good time. Thank you. More

by billhurstmattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Elleman
Apr 04, 2024 -

Shawnee Mission Kia responded

That's great to hear! We're glad that Juan took good care of you during your 75000-mile checkup and new brakes installation, completing the service in good time. Thank you for choosing us for your vehicle's maintenance. We're here to ensure your continued satisfaction with our services.

March 29, 2024

They took really great care for my car, and most importantly did not try to sell me things not necessary for my Kia. Francesca my service advisor was very polite and helpful for my service! More

by thomas.girard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca Jackson service advisor , Curt Elleman
Apr 04, 2024 -

Shawnee Mission Kia responded

Thank you for sharing your positive experience with us! We're glad to hear that our service department took great care of your car and that Francesca provided you with polite and helpful service. We strive to provide only necessary services and appreciate your feedback.

March 28, 2024

Everyone is always professional. I normally deal with Juan but he was not available in the AM. I had Angela help me and like all the others at SM Kia she was great to work with. More

by rwmkck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela, Curt Elleman
Apr 04, 2024 -

Shawnee Mission Kia responded

Thank you for sharing your experience with us! We're glad that Angela and the team at Shawnee Mission Kia provided you with great service and professionalism.

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