Shawnee Mission Kia

Had a 2:30pm appointment and thought I had set up a wait for it appointment, Evidently I did not according to what they showed. There were 4 cars ahead of me! Took the Lyft home. Had to call around 5:30 pm for it appointment, Evidently I did not according to what they showed. There were 4 cars ahead of me! Took the Lyft home. Had to call around 5:30 pm knowing the Service Dept. closed at around 6pm., this being our only vehicle which I had informed the service representative. Another Lyft needed to pick me up. It took 3 hours for a scheduled Servicing. My car mats had not even been vacuumed. My expectations for SM Kia have been lowered. More

They have a very friendly and helpful staff. They keep you informed on the status of your vehicle while it is being serviced. They keep you informed on the status of your vehicle while it is being serviced. More

They were informative on our maintenance and kept us updated on the progress. Very pleased. updated on the progress. Very pleased. More

All the reps were kind and honest my car was in and out before the due time expected. I always take my car to the dealership because I trust them before the due time expected. I always take my car to the dealership because I trust them More

It was a very friendly, clean, well organized shopping experience! Our salesperson was very friendly and knowledgeable. experience! Our salesperson was very friendly and knowledgeable. More

David Long very professional kind helpful. He could give lesson to some of the other young guys I saw. Thank you. He could give lesson to some of the other young guys I saw. Thank you. More

Out customer service rep was Diamond and she was great ! Very friendly and easy to deal with . However, i only came in for some recall issues and oil change. The car was there 6 hrs. And I had an appointmen Very friendly and easy to deal with . However, i only came in for some recall issues and oil change. The car was there 6 hrs. And I had an appointment. They also removed the wheels is d inspected brakes which I never asked them to do. They need to be more efficient with working on reason for customer coming in. More

Goni was very . i’m very informative about the car. He is a wonderful person to work with.. i’m very informative about the car. He is a wonderful person to work with.. More

Excellent customer service. Francesca was very professional and made us very happy customers who will return to this dealership. Francesca was very professional and made us very happy customers who will return to this dealership. More

The rep I worked with was really personable. He made sure I got in despite their policy of no walk-ins. Given I have been coming there for years they worked with me on the price of repairs. The He made sure I got in despite their policy of no walk-ins. Given I have been coming there for years they worked with me on the price of repairs. The call center gave inaccurate information. I did notice today (one day after repairs) the mute button on my steering wheel is no longer functioning. If not for this and an inconvenience of the way the bill needed to be paid I would have given them five stars throughout. More