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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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September 06, 2024

Overall excellent especially on the service department with Alexies which was on the service department 👌👍 More

by suncg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Sep 07, 2024 -

Shamaley Ford responded

Hi, we're happy you found Alexies to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Quick & painless service. They do good work. We will avoid other dealers which are much closer to us. Service managers, Audrey & Samantha were great to work with. More

by raul.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey
Sep 09, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 06, 2024

Good service. Advisors are attentive and polite. Good customer service that I even have a Lyft take me home and home back to the dealership. More

by Martha oropeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis service advisor is an attentive person to customers needs. Polite and respectful.
Sep 09, 2024 -

Shamaley Ford responded

Hi Martha, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 04, 2024

Alexis my service advisor was very polite and he understood what the problem was and got it repaired. Will be returning to this location. More

by m.torresh11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Sep 06, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Excellent and quick service. Service advisor Aubrey was great and a professional. She keep me posted on the progress and completion of the work done. Thank you. More

by Trijart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Aubrey.
Sep 06, 2024 -

Shamaley Ford responded

Hi, we're happy you found Aubrey to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2024

Good customer service Jerry was very professional gr tty utf ryy yf tt fry hdf More

by luisf_carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 06, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!

September 01, 2024

Went in to purchase tires for my 2009 f150 4x4 crewcab. The Falken tires run so smooth going down the highway. From the service to the front and in between did a very professional job. My tires were at a b More

by jpjelly2174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe M
Sep 06, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 01, 2024

Had my 2019 Ford Fusion serviced 08-30-2024 Kay my service advisor wonderful, the guys there know what they are doing, never have had a problem, good customer service. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Sep 06, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 31, 2024

The service was fast and the service writer took the time to address all my needs. More

by nvalentine1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose carillio
Sep 05, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

Very informative and explained everything even my reward s on my ford pass. The ride to and from the dealership was a great service. More

by Lillian_alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Durr
Sep 01, 2024 -

Shamaley Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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