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Shamaley Ford - Service Center

El Paso, TX

4.8
574 Reviews

574 Reviews of Shamaley Ford - Service Center

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October 17, 2024

I always have a great experience with the Shamaley Ford Service center. This time was no exception More

by docstrap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Timely service done on a factory recall. Polite and knowledgeable staff with a quick turnaround. More

by bblair123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2024

Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 More

by Juan Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Flerro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isidro Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Narro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Shamaley Ford responded

Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2024

Jerry my service advisor did a stellar job on getting my Vehicle serviced in a timely manner and making sure the gave both my vehicles a courtesy wash also. Make sure he get a add a boy More

by GerardoJoseGutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Oct 13, 2024 -

GerardoJoseGutierrez responded

Good work keep it up!

Oct 15, 2024 -

Shamaley Ford responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Great service very friendly. Staff kept their word on repairs very satisfied. Will recommend shamaley More

by rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Shamaley Ford responded

Hello Rudy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

October 12, 2024

There was a nice customer attention, my service advisor was pretty nice and polite thank you. More

by Felipe Granillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Shamaley Ford responded

Hello Felipe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2024

I had a great experience at this dealership once again. The service was excellent and the customer service was great. There is no reason to go anywhere else. More

by gpagma16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Aaron Wade was very professional and knowledgeable. The service report was thorough and helpful to have. More

by tianine92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Oct 13, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

October 08, 2024

Dealership advisor was very professional and helpful. Did not push to sell me stuff I did not want or needed. Dealership was very clean and ready to go early in the morning as if It was the middle of the More

by Ysp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Oct 26, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2024

The service advisor was kind, courteous and very knowledgeable. Explained all the work necessary and how long is would take. More

by jorgedelpaso
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Rosales
Oct 12, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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