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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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September 16, 2024

Lorenzo in service did an amazing job taking care of my service needs. I definitely recommend Shamaley Ford More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Shamaley Ford responded

Hi Jessica, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 15, 2024

José was really helpful and knowledgeable about my suv. He called once my car was ready and was kind. Thank you. More

by Josie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
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Sep 16, 2024 -

Shamaley Ford responded

Hi Josie, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

September 14, 2024

The service advisor Kay was awesome and stayed in contact with me through the whole process. Great work! More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha “Kay” Durr
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Sep 16, 2024 -

Shamaley Ford responded

Hi Darren, we are very happy Kay could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2024

Great prompt service. Service Advisor kept me informed of what was going on with my vehicle. More

by vguerrero915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a great experience with our team! We hope to be of service to you again in the future. Best wishes, Shamaley Ford

September 11, 2024

Excellent service kept me up dated on the work that’s being done.highly recommend them. More

by Antonio Gonzalez1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Sep 13, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

September 09, 2024

Superb job, they change the oil in my car no problem other dealers wanted me to make appointment not here they went out of their way to take care of my truck. You’ll the best thanks for a jog well done, More

by Jmusarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 09, 2024

The customer service was excellent very attentive and helpful. The service center was excellent and helpful. More

by Serbej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felipe Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Contreras
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Sep 10, 2024 -

Shamaley Ford responded

Hi Serbej, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

Mr. Contreras treat you like if you were family, he goes out of his way More

by davila915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras.
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Contreras! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 07, 2024

Very thorough and trustworthy. Took a little longer than I'd like for a nail in the tire, 3 hours. More

by msgtckb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 07, 2024

Same as always - excellent customer service. Shamaley is very accommodating and has the best service reps around. Alexis H helped me today and he went above and beyond. I'm very proud to be a re More

by Jose V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
Report | Print
Sep 09, 2024 -

Shamaley Ford responded

Hi Jose, we're happy you found Alexis to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

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