Shamaley Ford - Service Center

I come from a service background so I know the services took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommen took a bit longer than it should have for having had an appointment, about an hour rather than almost 2 am a half. also I should’ve received recommendations for additional services within the first 45 minutes, not at 730 the next morning. Other than that everything was good, nice amenities and waiting area. More

Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. Great customer service skills. Definitely recommend. More

Excellent service quick, and very efficient would highly recommend this dealership, smiles all around and respectful staff. recommend this dealership, smiles all around and respectful staff. More

Jerry was every helpful and was able to help me with the concerns regarding the tires on my suv concerns regarding the tires on my suv More

I have been doing business with Shamaley Ford over 30 years. Numerous vehicle's! current Vehicle at 310,000 miles. Service done by amazing people my go to advisors are Chuy and Jerry. Only those two amaz years. Numerous vehicle's! current Vehicle at 310,000 miles. Service done by amazing people my go to advisors are Chuy and Jerry. Only those two amazing individuals they always take care of me and my Ford More

The dealership was clean. People were respectful and dressed, appropriate, and concerned with any issues I did have or questions. People were respectful and dressed, appropriate, and concerned with any issues I did have or questions. More

Great work. Service advisor Joe Mena was excellent. Our car was fixed right and ready early. Service advisor Joe Mena was excellent. Our car was fixed right and ready early. More

The most helpful service department in El Paso. I normally would take my truck to casa Ford but I won't go back. Had an issue with my window and casa said they couldn't get me in for over a month. I normally would take my truck to casa Ford but I won't go back. Had an issue with my window and casa said they couldn't get me in for over a month. Aaron was able to fit me in 2 business days after I called and they had the truck fixed in 2 hours More

Good to go visit. I just don't like surveys that is it. Ok ok I just don't like surveys that is it. Ok ok More

Want to thank Mr Jose Carrillo for a great job. I have been going to maintain my expedition there for yrs. My Expedition had a recall and every other service advisor would tell me ill call you or w I have been going to maintain my expedition there for yrs. My Expedition had a recall and every other service advisor would tell me ill call you or we dont do those on weekends. Well Mr Carrillo had my recalled part changed and in a timely manner along with oil change and tires rotated. Great service advisor. More