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Shamaley Ford - Service Center

El Paso, TX

4.8
682 Reviews

682 Reviews of Shamaley Ford - Service Center

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March 11, 2025

Easy to coordinate with and they are always to assist in the best way for the customer More

by UDAMAN72001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2025

Always attentive with customers. Great service and price everyone knows their job and does it well More

by skylar25mreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2025

Aaron was a big help. Thank you again for waiting on me. Keep up the good work. More

by Xavier Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Mar 09, 2025 -

Shamaley Ford responded

Hi Xavier, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

Jerry got my vehicle in and out the dealership and had great communication with me More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Mar 09, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

Marija was extremely helpful with my service. She was patient and took her time explaining everything. More

by jazmin.mcghee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marija
Mar 10, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 07, 2025

Awesome service. Got an oil change today. Got a ride home and picked up later. Kay was great! More

by richinvegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Mar 09, 2025 -

Shamaley Ford responded

Hello, we're happy you found Kay to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Very good service, provide a checklist of things you need, don't need, and what would later require service. They also provide a video of your vehicle which I find that very useful so you can see the co More

by Saul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carillo
Mar 09, 2025 -

Shamaley Ford responded

Hello Saul, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

Quick service and personnel were polite. The dealership was clean and inviting. I was offered other services for vehicle and given options. More

by Mirybaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 09, 2025 -

Mirybaquera responded

Great service.

March 06, 2025

I received excellent service from Shamaley Ford. Mr. Joe Mena was very helpful and great communication. More

by minergirl66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mena
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

THERE WAS AN ISSUE WITH SOUND COMING FROM UNDERNEATH THE HOOD, THAT SOUNDED LIKE A MOTOR MOUNT, OR STRUT. I MADE ABLE TO MAKE AN EARLY APPOINTMENT THE FOLLOWING DAY ON A SATURDAY. THE PROCESS OF GETTING MY More

by elpasomarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE CARRILLO, JESSICA
Mar 09, 2025 -

Shamaley Ford responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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