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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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October 01, 2024

Jerry was very helpful and nice. Caring, explaining very well everything they did to my vehicle. More

by Maricelasalazar1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2024

Jerry was very attentive and I appreciate the immediate response. The service was very prompt More

by pty507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Aaron Wade in the service department always gets the job done quickly and correctly and on time More

by 71rb240z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Oct 05, 2024 -

Shamaley Ford responded

Hi, we're happy you found Aaron to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2024

Chuy is awesome and very attentive to my concerns. Will definitely keep coming back thank you!! More

by Rosendo Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Oct 02, 2024 -

Shamaley Ford responded

Thank you Rosendo for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

Long time customer of Charlie Hassoun, he runs a tight ship. Never disappoints. Thank you Charlie!! More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Shamaley Ford responded

Hello Mario, we're happy you found Charlie to be so supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

September 26, 2024

From start to finish Jake did a great job of taking care of the issues with my vehicle. Once my vehicle was being looked at he stayed in contact with me to let me know the progress. Highly recommend Shamale More

by ggloveslife39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Was able to make appointment quickly for my busy schedule and have my vehicle serviced by same day More

by Efren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Kay Durr
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Service center works great, their advisors provides a great customer service. Service packages are always available More

by Alex Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Olmos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irwinn Ceja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Carrillo. Service advisor
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Sep 28, 2024 -

Shamaley Ford responded

Hello Alex, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

Outstanding service. My advisor was Aaron, he always does an incredible job to help my visit smooth and easy. More

by javiergarza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 22, 2024

Seriously the best service I've had in a long time. Aaron took care of everything. More

by Aschichtl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron,Wade
Report | Print
Sep 28, 2024 -

Shamaley Ford responded

Hello Aschichtl, thank you; we appreciate your feedback! We hope to see you soon!

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