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Shamaley Ford - Service Center

El Paso, TX

4.8
531 Reviews

531 Reviews of Shamaley Ford - Service Center

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October 26, 2024

Service was in a timely manner had a damaged tire that was replaced under our warranty. I love they provided me with a lyft driver home so I wouldn’t have to wait for the van that usually drops a lot of p More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Oct 27, 2024 -

Shamaley Ford responded

Hi Cynthia, thank you for taking the time to leave a review for us at Shamaley Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 25, 2024

Great service department. Got me in and out quickly. Price was reasonable. Eduardo was fantastic. More

by sbjwegs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Shamaley Ford responded

Hi, we are so happy to read such a great review about Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

Great quick service every time I visit! Great staff who are very knowledgeable and always get what your car needs! More

by Ralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Alexis
Oct 25, 2024 -

Shamaley Ford responded

Hi Ralph, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

October 23, 2024

The service was very attentive and helpful. Thank you Jerry for being so kind and understanding. More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Shamaley Ford responded

Hi Claudia, thanks for your praise and kind comments about Jerry. Feel free to reach out to us if you need anything. Have a wonderful day.

October 22, 2024

Good place to get work done on your ford. . The service guys could be a little more helpful. I walked in and stood there for a couple of minutes and no one helped. I had to walk in and ask som More

by tponce60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 25, 2024 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (915) 591-8600.

October 19, 2024

Made an appointment 2 weeks a go for a brake flush and 4-wheel alignment. Drove 3 hours to get here from Alpine,TX. They got me in and out in about 3.5 hours. No issues or concerns I spent more time driv More

by Chiefordnance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
Oct 22, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

Eduardo Ruelas was polite and professional and not only was Shamaley identify our issue but found other issues we were unaware of. All the work was perform and our vehicle was delivered back to us earlier More

by eadionEdward Dion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
Oct 20, 2024 -

Shamaley Ford responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

I always have a great experience with the Shamaley Ford Service center. This time was no exception More

by docstrap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Timely service done on a factory recall. Polite and knowledgeable staff with a quick turnaround. More

by bblair123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2024

Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 More

by Juan Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Flerro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isidro Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Narro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Shamaley Ford responded

Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!