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Shamaley Ford - Service Center

El Paso, TX

4.8
532 Reviews

532 Reviews of Shamaley Ford - Service Center

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February 11, 2024

Courteous professional service. Work was completed quickly and I was notified of any issues in a timely manner. Quote was accurate. More

by rumartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Feb 13, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

Excellent service from Aaron Wade! He was helpful and knowledgeable about what I needed. Thank you! More

by dldowney78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Feb 13, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Fast service and friendly service advisor. The price is reasonable with the service that was done. More

by Sanchez-mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose carillo
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Feb 13, 2024 -

Shamaley Ford responded

We're thrilled to hear that you received fast and friendly service and that your service advisor was helpful. It's also great to know that you found the price reasonable for the service performed. We appreciate your business and look forward to serving you again in the future!

February 07, 2024

Really great service and I love there honestly with every coustmer it's a place people can trust More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey
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Feb 10, 2024 -

Shamaley Ford responded

We appreciate your kind words! It's fantastic to hear that you experienced great service and value the honesty at our establishment. Building trust with our customers is a top priority, and we're grateful for your positive feedback. Thank you for choosing our services, and we look forward to serving you with the same level of excellence in the future!

February 06, 2024

They did a great job on my F150, Marco Porras was very helpful all the time and it was a fast process! More

by mt090523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras
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Feb 09, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with the service on your F150 at the dealership, and for highlighting Marco's helpfulness throughout the process! We're glad to hear that the service was efficient and satisfactory. We appreciate your business and hope to continue providing excellent service in the future!

February 06, 2024

Very courteous, understood the importance of issue with my vehicle to get resolved. Greatly appreciated More

by lorizavala69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Sanchez
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Feb 09, 2024 -

Shamaley Ford responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 06, 2024

They send me coupons to my emails. ....$29.00 for synthetic oil change....washed my car....in less then 1 hr ...was car was done....but I always book appointments...thank you Shamaley F More

by carmentx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I got her name
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Feb 09, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you received timely and efficient service for your synthetic oil change, along with the bonus of having your car washed. We appreciate your loyalty and the fact that you schedule appointments for your convenience. We're here to assist you with any future automotive needs. Safe driving, and thank you for choosing Shamaley Ford!

February 05, 2024

As soon as you pull in someone’s there to greet and take care of you. Truck was finished when promised most of all Good Customer Service More

by Ricksmithsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Feb 08, 2024 -

Shamaley Ford responded

Thank you for the kind words Rick! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 05, 2024

Like always very attentive to customers. I scheduled service appointment for 7:30. Usually when I schedule it it takes an hour or so. This time I was surprised it took 2 and a half ours. More

by BEURENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Pablo
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Feb 08, 2024 -

Shamaley Ford responded

Thank you for your feedback. We appreciate your patience and understanding. We value your business and look forward to serving you in the future. Safe travels!

February 04, 2024

Todays service was awesome. Quick and very communicative about any issues with my F250. Always very professional and friendly.... Thank you!!! Will be here again for sure. The More

by aaronmed1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Feb 08, 2024 -

Shamaley Ford responded

We're thrilled to hear about your awesome service experience with your F250 today. Quick and effective service, along with clear communication, is what we aim for. Thank you for your kind words, and we'll be more than happy to assist you again in the future. Safe travels!

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