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Shamaley Ford - Service Center

El Paso, TX

4.8
680 Reviews

680 Reviews of Shamaley Ford - Service Center

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March 29, 2025

Vehicle was served quickly. Things went smoothly.Marija was friendly and efficient. I’m now looking for a truck from Shamaley Ford. More

by rlt3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
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Mar 30, 2025 -

Shamaley Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2025

Stopped by to get routine service, oil change. Arrived was greeted by Kay. She got me checked in quickly and put in a Lyft to where I need to be and left me an open reservation to return to pick u More

by dennisjmcgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Mar 30, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 28, 2025

Great customer service throughout my experience with shamaley ford. I will continue to do business with Shamaley ford. More

by Edgarmobley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Mar 30, 2025 -

Shamaley Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2025

They were very understanding. What's the problem that I had?And they also done everything. To get it done More

by dandmtransports12@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenosha,Jessica Dominguez,Mario Villanueva,Lazaro,Osvaldo
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Mar 30, 2025 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2025

Daniel Contreras is a great advisor good job very friendly very knowledgeable thank you again More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
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Mar 28, 2025 -

Shamaley Ford responded

Hi Cesar, we're happy to hear you had such a positive experience with Daniel! Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

great service great advisors great management. repair was quick and affordable and vehicle was left squeaky clean. 10/10 More

by DanielElvira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Shamaley Ford responded

Hi Danielelvira, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2025

Great experience! Maria was amazing! The tech has us in and out quickly. Will definitely recommend to friends and family. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Mar 26, 2025 -

Shamaley Ford responded

Hi Bonnie, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 22, 2025

This is the second time I've gone fur service and have waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced a More

by rmedrano
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Villanueva
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Mar 26, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford Office:(915)629-4237 smartinez@group1auto.com

March 22, 2025

Warranty work took longer than expected, recieved a rental while work was done. Satisfied with work done. More

by lupeyzaguirre
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry esmele, shasa Martinez
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Mar 24, 2025 -

Shamaley Ford responded

Hi, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. Please don't hesitate to reach out to us if there's anything more we can do!

March 22, 2025

Excellent customer service! ! Highly recommend Our service technician very professional and helpful Thank You for your service More

by Garcia,Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Jesús Rosales
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Mar 24, 2025 -

Shamaley Ford responded

Hi Martin, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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