Shamaley Ford - Service Center

I have used this dealership for my car service for the last three times, they never tried to push for useless services that I don’t need. The staffs were always courteous and quick too. last three times, they never tried to push for useless services that I don’t need. The staffs were always courteous and quick too. More

Jose Carrillo in service is great. I always trust him as my service writer. Since my purchase of my vehicle at Shamaley things have been great. I wouldn’t trust any other Ford dealer. I always trust him as my service writer. Since my purchase of my vehicle at Shamaley things have been great. I wouldn’t trust any other Ford dealer. More

Representative was friendly and helpful. He made me aware the wait would be long and got me a Lyft so I could get home. Was notified right away when my car was ready. He answered all my ques He made me aware the wait would be long and got me a Lyft so I could get home. Was notified right away when my car was ready. He answered all my questions. Will definitely be back. More

They are Always very helpful whenever I go for service for my car. Thank you for my car. Thank you More

Our service manager always greets us with a smile and ready to answer any questions. Had an appointment for an oil change and it was done promptly. ready to answer any questions. Had an appointment for an oil change and it was done promptly. More

They always have my truck ready to go by the time promised when I check in. promised when I check in. More

Horrible, sloppy work, truck filfy from repair area, charged more than I agreed to pay. Didn’t fix what I requested. Paid $4,200 for 1 star service not satisfied at all charged more than I agreed to pay. Didn’t fix what I requested. Paid $4,200 for 1 star service not satisfied at all More

The service was great. The services advisor, Alexus Holguin was very king and helpful. I’m very satisfied. The services advisor, Alexus Holguin was very king and helpful. I’m very satisfied. More

Walk for routine oil change on a Thursday. Jake assisted me, was professional explained the wait time would be 2 hours. Waiting area was clean as always, comfortable, cold bottle water availab Jake assisted me, was professional explained the wait time would be 2 hours. Waiting area was clean as always, comfortable, cold bottle water available, was a welcoming environment. My truck has finished within 2 hours and came back to me with a fresh wash. More

I have been a loyal Shamaley Ford customer for several years. This visit was for a simple lube, oil, filter, and tire rotation. The service representative and mechanic were great. Thanks again. Y'all cont years. This visit was for a simple lube, oil, filter, and tire rotation. The service representative and mechanic were great. Thanks again. Y'all continue to be the best Ford dealership in the El Paso, TX area. More