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Shamaley Ford - Service Center

El Paso, TX

4.8
574 Reviews

574 Reviews of Shamaley Ford - Service Center

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September 07, 2024

Very thorough and trustworthy. Took a little longer than I'd like for a nail in the tire, 3 hours. More

by msgtckb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 07, 2024

Same as always - excellent customer service. Shamaley is very accommodating and has the best service reps around. Alexis H helped me today and he went above and beyond. I'm very proud to be a re More

by Jose V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Sep 09, 2024 -

Shamaley Ford responded

Hi Jose, we're happy you found Alexis to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

September 07, 2024

Mr. Contreras treat you like if you were family, he goes out of his way More

by davila915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras.
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Contreras! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Overall excellent especially on the service department with Alexies which was on the service department 👌👍 More

by suncg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Sep 07, 2024 -

Shamaley Ford responded

Hi, we're happy you found Alexies to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Quick & painless service. They do good work. We will avoid other dealers which are much closer to us. Service managers, Audrey & Samantha were great to work with. More

by raul.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey
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Sep 09, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 06, 2024

Good service. Advisors are attentive and polite. Good customer service that I even have a Lyft take me home and home back to the dealership. More

by Martha oropeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis service advisor is an attentive person to customers needs. Polite and respectful.
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Sep 09, 2024 -

Shamaley Ford responded

Hi Martha, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 04, 2024

Alexis my service advisor was very polite and he understood what the problem was and got it repaired. Will be returning to this location. More

by m.torresh11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Sep 06, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Excellent and quick service. Service advisor Aubrey was great and a professional. She keep me posted on the progress and completion of the work done. Thank you. More

by Trijart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Aubrey.
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Sep 06, 2024 -

Shamaley Ford responded

Hi, we're happy you found Aubrey to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 02, 2024

Good customer service Jerry was very professional gr tty utf ryy yf tt fry hdf More

by luisf_carrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Sep 06, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Thank you, and have a fantastic day!

September 01, 2024

Had my 2019 Ford Fusion serviced 08-30-2024 Kay my service advisor wonderful, the guys there know what they are doing, never have had a problem, good customer service. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Sep 06, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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