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Shamaley Ford - Service Center

El Paso, TX

4.8
567 Reviews

567 Reviews of Shamaley Ford - Service Center

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January 04, 2025

As always great customer service! Alexis is a really helpful and friendly person who takes care of all my concerns with my truck! Thank you to everyone that helped this process. More

by irenetaz54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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January 04, 2025

Always fast and super service, friendly people also reasonable price for the work performed on my vehicle More

by Rafa8280@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay
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January 03, 2025

Went in for an oil change. Had an appointment for 1:15 and the car was finished by 3:30. As a customer that is unacceptable. In another occasion went in for an oil change with More

by mouser87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
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Jan 04, 2025 -

Shamaley Ford responded

Hello, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (915) 591-8600 so we can work towards a resolution. We look forward to hearing from you.

January 02, 2025

Mario, the advisor, was very friendly and helpful. Llft, offered by this dealership, is awesome! I’ll be returning to this dealership the very next time my truck needs service. More

by salcedoernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Jan 03, 2025 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2025

Took my car in for an oil change and state inspection, as soon as I walked in someone was there to greet me and help. It was a quick and easy process to get signed in, as well as to create an account. It was More

by ssbest513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Cook
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Jan 03, 2025 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2024

Kay is an amazing service advisor, very friendly and communicative with customers. The technicians left some oil from their boots on my floor mats nothing that couldn’t be cleaned but still would rather More

by colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
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Jan 02, 2025 -

Shamaley Ford responded

Hello Colin, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 29, 2024

Attention to detail… associates are very friendly and conduct themselves always with professionalism. Highly recommend dealership. More

by Rico amador
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 27, 2024

I really trust the service technicians. Always keep me informed. I am explained everything in detail. More

by SILVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE RUELAS
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Dec 28, 2024 -

Shamaley Ford responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

December 26, 2024

Great place and helped us and gave the best options for our service that we needed for our bronco More

by ricardoesparza70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose torres
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Dec 28, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 26, 2024

Mario Villanueva/Kay Durr provided exceptional service. They expeditiously addressed my emergency repair of my vehicle. More

by rsmalstig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Durr, Mario Villanueva
Report | Print
Dec 28, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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