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Shamaley Ford - Service Center

El Paso, TX

4.8
528 Reviews

528 Reviews of Shamaley Ford - Service Center

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November 20, 2024

Jerry was wonderful in communicating what was going on with my SUV. I had forgotten to ask for a quick wash and he went ahead and asked for it for me. I really appreciate the quality of work the Tech did More

by Kaitlyn B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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November 17, 2024

I like the service, I always go when I need service on my vehicle. I always have a Ford. More

by Hugo Ronquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 19, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2024

Great service and great people. Always considerate, honest and treat the customer with respect. Top notch employees. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Kirtley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 16, 2024

They are very courteous. They give your vehicle a thorough inspection and provide feedback immediately. They give you updates and price estimates. Lastly, they are efficient More

by amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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Nov 18, 2024 -

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 16, 2024

Friendly service rep. with fast service tech. Waiting room was pleasant. Highly recommend dealership to anyone. More

by lfrias915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Shamaley Ford responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

November 14, 2024

Dealership is great. They handle the recalls and warranty work well. Nice, professional, quick. Just a shame the quality of the vehicle is poor and requires frequent repa More

by Vp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Nov 18, 2024 -

Shamaley Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2024

Would like to thank Aaron Wade for his excellent customer service support, excellent and professional support, thanks again. More

by gonzo2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Nov 12, 2024 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Very good customer service from Audrey and good service to my truck. Fast and reliable service More

by Chriztian18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey service deptm
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Nov 09, 2024 -

Shamaley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

November 06, 2024

They did a great job. Got me in and out for an oil change. Thanks Jerry More

by derralpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

November 02, 2024

The service advisor was friendly, professional, and efficient. The advisor notified me of everything that was needed for my vehicle. More

by Roy Atchison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She went by Kay
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Nov 04, 2024 -

Shamaley Ford responded

Thank you Roy for taking the time to let us know how we did. We hope you have a great day!

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