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Shamaley Ford - Service Center

El Paso, TX

4.8
679 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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679 Reviews of Shamaley Ford - Service Center

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April 04, 2025

The staff is always very welcoming. Keeosha Kay Durr, service advisor, provided exceptional customer service. I believe this is the second time she's attended to my car. Always provi More

by ghernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keeosha Kay Durr
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April 03, 2025

Aaron has been extremely helpful when I bring my truck in for service. He keeps me updated on time and any required service that may be needed. More

by Adburtner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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April 02, 2025

Had a great experience! ! Jake and Shamaley provided us with quick and great service!! Thank you very much!! More

by grandall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
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April 01, 2025

Staff was Friendly, very polite and helpful. Had a few questions and everyone asked helped answer my questions. Service advisor was great More

by blutwo1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 31, 2025

The Dealership was very professionnel , Mechanic do there work ,and recommend more work is needed. More

by Art DeLaRiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 31, 2025

Shamley always provides a 5 star experience from the moment you walk in and the moment you leave. Have always brought my trucks here for service. More

by rickytann45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 31, 2025

EXCELLENT SERVICE AT SHAMALEY FORD STAFF IS SUPER FRIENDLY OUTSTANDING SERVICE I HIGHLY RECOMMEND THEM More

by marmoreno69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuy Rosales
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Apr 01, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2025

Jesus from the service department assisted in getting my vehicle repaired in a timely manner. Jesus made the drop of process easy and fast More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rosales
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Apr 01, 2025 -

Shamaley Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2025

Marija provided excellent service in a timely manner with great communication during the process. Dropped off the SUV and she provided a Lyft driver to take me home and the vehicle was ready within 4 hours. More

by juancheredia0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
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Apr 01, 2025 -

Shamaley Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Marija here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 29, 2025

Vehicle was served quickly. Things went smoothly.Marija was friendly and efficient. I’m now looking for a truck from Shamaley Ford. More

by rlt3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
Report | Print
Mar 30, 2025 -

Shamaley Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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