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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,317 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,317 reviews

May 15, 2026

Tury was great as always, he help me with all my car needs and fix all issues. More

by dr_rosale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
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May 13, 2026

Great experience, phenomenal staff. It was easy to make an appointment, check-in with seamless, I was periodically updated about the status of my vehicle, and I was very satisfied with More

by lmadrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2026

They made it easy and cost effective for me to choose a vehicle on site. More

by donnellwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
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May 14, 2026 -

Group 1 Ford El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2026

Service was great and fast. Mario did a great job taking care of my car and explain everything it needed done. Definitely recommend Mario for any future service! More

by Alyssa E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Villanueva
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May 15, 2026 -

Group 1 Ford El Paso responded

Hello Alyssa, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 06, 2026

Fast service, good customer service and great communication. Clean environment both service and parts department. More

by Arturo R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin and Daniel in parts depart
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May 14, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2026

Maria advisor was very professional attentive and helpful. Thank you so much for everything thank you very much. Awesome job! More

by lescarsega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Advisor and mechanic
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May 15, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! Feel free to reach out to us if you need anything. Have a wonderful day.

May 02, 2026

Sold me a great trucks for a reasonable rate. Did the deal fast with no shady practices or unrealistic games More

by iamasped96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2026

Took 20min to get a service person to help me and my bronco. Please get More

by jesseavei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager to assist in getting help no one helped me
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May 14, 2026 -

Group 1 Ford El Paso responded

Thank you for taking the time to share your feedback. We sincerely apologize for the 20-minute wait you experienced before being assisted; this is certainly not the level of service we strive to provide. We are currently reviewing our check-in process with our service team to ensure our guests and their vehicles are attended to promptly. We appreciate your business and hope to provide you with a much better experience in the future."    Lorenzo Vargas Service Director - Group 1 Ford of El Paso lvargas@Group1Auto.com

April 30, 2026

Great service very friendly also not pushy at all and very patient salesman explain very thing well More

by bdraw71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

April 29, 2026

Mr Carrillo is great asset to the dealership. He was very attentive, he has great communication. More

by ehhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo service.
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May 14, 2026 -

Group 1 Ford El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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