Shamaley Ford

Don'service your vehicle here I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not ev I made an appoint because supposedly it gets priority on Wednesday morning to have the ac on my edge check and 2 days have gone by and nothing, not even a diagnostic. Slow and very dismissive when you call.Save yourself the hassle and go elsewhere. More

Rude management, bad buisness and very dishonest Sold them my truck 17 days ago and the check is supposedly still in the mail. They are very unhelpful and liars. They offered me the same amount for m Sold them my truck 17 days ago and the check is supposedly still in the mail. They are very unhelpful and liars. They offered me the same amount for my truck as Hoy Fox but Hoy Fox said it would take 10 days to get paid. Definitely regret my decision to do buisness with these guys. The guy that "helped" me was manager of the used cars David. I went in on Friday the 27th he told me it was in the mail and should be here any day. Called today Monday the 30th said they were waiting on the title maybe i should call the bank. Awesome customer service! After I explained to him that that wasn't what was agreed on he said to call him back in 15 minutes... why not call me when you resolve the issue. Horrible service. Called back 18 minutes later and went to his voicemail. David called me back the next day told me he couldn't do anything till they receive the title. I went in later to talk to the manager of the whole store. He was also very unhelpful and rude. The end result David called everyone a liar except me. The main manager told me "this isn't a mom and pop store, we have multiple locations we can't just issue a check we have to follow procedures." Have hired an attorney, will update. More

Bait and Switch Coupon Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. Terrible overall experience. Made an 8:30 am appointment for an oil change and inspection. I arrived at 8:15 yet my vehicle wasn't ready until 10:41. To make things worse, I brought a Shamaley coupon for $29.95 for the oil change (regular $39.95). They credited me $10.00, but charged me an additional $2.75 per quart over 5 quarts (my F-150 requires 8 quarts) for a total of $8.25. That means my $10.00 coupon was only worth $1.75 in savings. Lousy coupons coupled with terrible service means that i will not return to Shamaley for service. Note- if I could have given zero stars, I would have. More

Dishonest Service I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retri I took my Ford Freestyle in today for an oil change, fuel filter service, and retrieval of keyless entry code. I was charged $40.00 for the code retrieval, but they refused to give me the code. They also tried to sell me on a brake job. I had just had my brakes replaced by a brake shop. I have lifetime guarantee on my brakes because they are the best brake service center in El Paso. The Shamaley dealership tried to tell me my brake pads were low. They also tried to sell me on a transmission job. I was also told that my transmission was in perfect shape by a qualified transmission shop. THis dealership used to have the very best in customer service. Now, it has become a thing of the past. I will now have to find another dealership to service my two fords. More

professional and outstanding service I have brougt many cars, this time it was the best exerience, from the first moment David Laymon took over and was attentive to all our needs, the pr I have brougt many cars, this time it was the best exerience, from the first moment David Laymon took over and was attentive to all our needs, the price was the best in town. David was most knowable and very professional. If you rbuying a Ford go to Shamaley an ask for David he is sales manage and great Anne from N.Y. More

Oil change The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. The Customer service at Shamaley ford was the best. I Would definitely recommend it to all my friends and relatives. Shamaley ford has a great staff. More

WHAT A JOKE WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE HAVE BEEN DEALING WITH THIS GROUP FOR A COUPLE OF YEARS. WE HAVE TAKEN OUR E 450 IN 6 TIMES SINCE APRIL AND WE ARE TAKING IT BACK TODAY. EVERYTIME WE ARE PROMISED THAT IT IS FIXED, EVERYTIME IT BREAKS DOWN . THIS IS PUTTING PEOPLES LIVES IN DANGER DUE TO THE FACT THAT WE ARE AN AMBULANCE PROVIDER . IT IS A SHAME THAT A FORD DEALERSHIP CANT FIXTHEIR OWN PRODUCT. More

I bought a 2013 F150 after sitting there for 3+ hours with my family on a Saturday. I went in early in the morning to pre-do the financial paperwork, this was an additional 2 hours. When I finally receiv with my family on a Saturday. I went in early in the morning to pre-do the financial paperwork, this was an additional 2 hours. When I finally received my vehicle it was not cleaned. I had to peel the stickers off the windows myself. I was not shown how to operate anything on the vehicle. I had some stipulations on my 2010 F150 FX4 that I was trading in. I even asked the loan officer if I need this in writing and he stated “No it seems legit”. I was to bring in the stock head lights and tail lights. I held up my part. I was to receive the aftermarket head lights, tail lights, light bar, and mud flaps, bed cover, tail gate extender, and floor mats. Four days after purchase I was afforded the opportunity to get the vehicle cleaned. Shamaley installed the bed cover and bed extender. The sales rep Javier Martinez stated “They were really busy and he would call me when they have been swapped out”. Only reason this is a concern at this point is because the company is advertising the vehicle with the after-market items on the vehicle. It has in the last week been marked as sold with an $11,000 profit. Once I got home I inspected the vehicle and it appeared clean but when I lifted the floor mats it was dirty the inside windows at night you could not hardly see out them. The mileage on the statement I signed was 15 miles, but the actual miles were 265. I told the sales rep about this and he stated this will not affect my warranty. Speaking with Ford the mileage starts at 15 so I could lose 250 miles off my warranty. I have used their chat room to try to rectify the situation and have sent an email through the main web site. I feel I have given them ample opportunity. I was told over and over by Javier Martinez his boss and the loan rep that I would be taken care of and given the best prices on both the purchase and trade in. This did not happen and I trusted him. The 5hrs of sitting around with a hungry 5 year old and a frustrated wife didn’t help with my decision making. It seemed like once they made the sale they were done. They have not called once to see if I am satisfied. I will not recommend this dealership to anyone and I will warn everyone I know of the treatment I have received. More

The worst dealer ever. I purchased a 2013 Ford Focus Titanium. The sales advisor Arturo was awesome. The second day after purchasing the vehicle I started having issues with the radio, rear hatch and th Titanium. The sales advisor Arturo was awesome. The second day after purchasing the vehicle I started having issues with the radio, rear hatch and the air conditioner.  I took it to shamaley about six times for the same issue and my vehicle was in the shop for more than two months. I had to be put in three different car rentals. I contacted for directly and they were no help. They told me they would reimburse my car payment since I wasnt able to drive my vehicle. The same issues came back after they said they had fixed them. I asked for them to take the car back and ford said they wouldnt and that all they could do was try and keep fixing it. After that I went to shamaley to see what the could help me out with as far as getting rid of the vehicle. They said they would work with me in a trade in. There offer was terrible all they wanted was to make more money. I am a veteran so for you soldiers out there buy some where else and not a ford product they don't stand by there products. More

I went to the delearship recently. I have always purchased my vehicles at Shamaley. I was assisted by a young lady name Karina Villalobos. She provided horrible customer service to me and my family purchased my vehicles at Shamaley. I was assisted by a young lady name Karina Villalobos. She provided horrible customer service to me and my family. She had no knowlegde about the vehicle we were interested in buying and took a really long time to assist us. We ended up leaving to Casa Ford where we received better customer service and a good deal on the vehicle we wanted. More