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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,204 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,204 reviews

January 22, 2026

Jessica was great! Other dealers should mirror this operation! The entire service team was great from drop off to pickup! More

by mike.galvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sanchez
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Jan 22, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 21, 2026

I would like to thank service advisor Jose Carrillo and the service director Lorenzo Vargas for the great service they gave me while I took my 2010 F250 in for repairs they did a outstanding job and made m More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Carillo and Lorenzo Vargas
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Jan 21, 2026 -

Group 1 Ford El Paso responded

Hi Javier, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you have any further questions, please don't hesitate to reach out!

January 21, 2026

I would like to thank Jerry Myles, for delivering awesome customer service, with a very attentive attitude. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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Jan 21, 2026 -

Group 1 Ford El Paso responded

Hi, thanks for your praise and kind comments about Jerry. Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2026

Great customer service! ! Thank yo Jerry Myles for helping me get a good service for my truck More

by nike3277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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Jan 21, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

January 18, 2026

Excellent personnel service always treated like family with a smile on their face and very professional More

by aguirre. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Flores
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Jan 20, 2026 -

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2026

Was a great experience, my service team associate Joe was super helpeful in resolving my headlight issues and I got an air filter change as well. I waited a reasonable time and everything was great w More

by New York Yankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose (Joe)
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Jan 19, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2026

Great service employees, Jessica was helpful, fast and good communication. Service didn’t take too long with my car More

by Jose L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica (service)
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Jan 19, 2026 -

Group 1 Ford El Paso responded

Hello Jose, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2026

Great service. I like receiving videos regarding the condition of my vehicle. Makes the visit easier and quicker More

by newborn-convex.4d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Jan 19, 2026 -

Group 1 Ford El Paso responded

Hello, we really appreciate your positive review! We hope you have a great day!

January 17, 2026

Chuy, my service provider was great! Very helpful and fast service! Would really recommend shamaley! More

by Navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
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Jan 19, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2026

I was very happy with your service department and especially Jerry Esmale for getting my Truck fixed. Jerry always keeps me up to date on how everything is going and is very courteous . The service w More

by Spencer1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Esmale
Report | Print
Jan 18, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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