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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
883 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. ...
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Today: 9:00 AM - 9:00 PM Open Now
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11301 Gateway W

El Paso, TX

79936

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Showing 883 reviews

September 02, 2023

Customer service was not great. No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me More

by Plujan77@hotmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Joe Mena
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September 01, 2023

Excellent customer service, took my vehicle for an oil change and everything was right on time. More

by Carlos
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Chuy Rosales
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Sep 04, 2023 -

Shamaley Ford responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

September 01, 2023

Shamaley Ford dealership provided exceptional service throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend! More

by Snoris80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Rivera, Carlos Pineda, Felipe Espinoza
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Sep 06, 2023 -

Shamaley Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 31, 2023

Customer service is good but it takes a very very long time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It too More

by Pablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall names
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August 31, 2023

Marco in service was very helpful! Appreciate getting my truck serviced and out of there as soon as possible. More

by Slopez1004
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Marco
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Sep 04, 2023 -

Shamaley Ford responded

We are thrilled that Marco provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 29, 2023

Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends. More

by Votta.gabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Luis Alatorre
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Aug 31, 2023 -

Shamaley Ford responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 28, 2023

Very pleasant experience, Jose was very professional and knowledgeable. I will continue doing business with you. More

by mundovillanueva68
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jose
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Sep 01, 2023 -

Shamaley Ford responded

Thank you for your kind words! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Jose and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review

August 27, 2023

I made an appointment for 7:15 and my vehicle was ready in no time. More

by SjPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDUARDO the Service Advisor
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Aug 30, 2023 -

Shamaley Ford responded

We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!

August 26, 2023

Amazing service! The entire process was easy and efficient.! Totally recommend this dealership. Outperform expectations More

by Alflo_009
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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Aug 30, 2023 -

Shamaley Ford responded

Thank you for your kind words! We are excited to hear that we were able to provide you with an enjoyable experience!

August 26, 2023

Best place to go to have the best overall customer experience. This is my go to dealership when servicing my vehicle. Excellent customer service and always kept informed of that status of my.vehicle. More

by JAZMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Sep 10, 2023 -

Shamaley Ford responded

Thank you for choosing Shamaley Ford! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

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