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Shamaley Ford

El Paso, TX

4.8
890 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 890 reviews

March 14, 2025

Great customer service, and the people were very helpful with all of my question I had. More

by Martinezjose364
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Javier Martinez
Mar 16, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

One time that I took My car to Shamaley a new worker charge me 1300. And Nobody can tell me me why do much the Service Advisor went on vacation. Somebody called my Daughter to pay and pick up the car More

by Hugo R Troncoso
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jesús Rosales
Mar 19, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

March 13, 2025

Customer service was top notch. Jerry Myles my service director made sure I was well taken care of. I would highly recommend Shamaley’s service department . Thanks H More

by washinc04
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Jerry to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

Alexis was more helpful than I ever could have expected, or asked for, while my vehicle was in the shop. I received timely updates and felt like I had an ally while I was dealing with the extended car warra More

by Phillipbriscoe
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Alexis, service advisor
Mar 15, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff Alexis to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Easy to coordinate with and they are always to assist in the best way for the customer More

by UDAMAN72001
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Recommend Dealer
Yes
Employees Worked With
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 08, 2025

Always attentive with customers. Great service and price everyone knows their job and does it well More

by skylar25mreyes
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2025

Marija was extremely helpful with my service. She was patient and took her time explaining everything. More

by jazmin.mcghee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marija
Mar 10, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2025

Aaron was a big help. Thank you again for waiting on me. Keep up the good work. More

by Xavier Gonzales
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Aaron Wade
Mar 09, 2025 -

Shamaley Ford responded

Hi Xavier, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

Jerry got my vehicle in and out the dealership and had great communication with me More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
Mar 09, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 07, 2025

Kind people well explain I would highly recommend this dealer to family and friends like that the place is nice and clean More

by Guillermo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irvinn
Mar 09, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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