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Shamaley Ford

El Paso, TX

4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

January 26, 2024

excelent service from lorenzo vargas and Daniel highly recommend, and they were both also very professional More

by mpereagreeley
Recommend Dealer
Yes
Employees Worked With
lorenzo vargas and Daniel
Jan 30, 2024 -

Shamaley Ford responded

We're delighted to hear about the excellent service from Lorenzo and Daniel! Thank you for recommending them and acknowledging their professionalism. We appreciate your kind words and your recommendation!

January 26, 2024

Shamaley Ford took a bad situation regarding my car and turned it into a pleasant situation by fixing my car issues, as well as taking care of my vehicles current recall. I worked with Alexis, he saw that More

by dru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jan 31, 2024 -

Shamaley Ford responded

We sincerely appreciate your positive feedback and are delighted to hear that your experience with Shamaley Ford turned a challenging situation into a pleasant one. Alexis is a valued member of our team, and we're thrilled to know that he provided you with excellent service, ensuring that your expectations were met and exceeded. Thank you for choosing Shamaley Ford. We look forward to serving you again in the future.

January 23, 2024

From the moment of arriving we were greeted with a friendly smile. I had done my research of what I wanted to test drive. Damian, our sales guy, went looking for the Bronco Sport that I wanted for my More

by Chuy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian, Larry
Jan 26, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience at Shamaley Ford! We're delighted to hear that Damian provided you with friendly and helpful service throughout the car-buying process. It's great to know that he went the extra mile to accommodate your preferences, allowing you to compare vehicles and make an informed decision. We appreciate your feedback on the smooth paperwork process and the attention to detail in delivering your Bronco washed, detailed, and with a full tank of fuel. We look forward to serving you again in the future, and we're honored to have you and your wife as customers for life. Safe travels in your new Azure Gray Bronco!

January 22, 2024

Great customer service from cashier and service advisor. Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found More

by acastillo15711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras
Jan 26, 2024 -

Shamaley Ford responded

Thank you for sharing your positive experience! We're pleased to hear that you received great customer service from the cashier and service advisor. Unfortunately, you experienced an oil leak due to an improper oil filter placement, but we're glad that we were able to identify and address the issue. We appreciate your trust and look forward to serving you again. Safe travels!

January 22, 2024

Great service, friendly people, quick service Coffee! ! Bdheb bdjdhej kdhdhr jdhdh bdhdjdj Hdhdjdj Jdjdud jdjdjdj More

by Sergio
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words Sergio! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

Professional and very respectful team members they take care of there customers very well. Thank you for taking care of my F 150. More

by dtcoltblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Antonio
Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 21, 2024

Very professional and knowledgeable. Went in and out. Will recommend Mr. Rey and shambles ford. More

by Pduarte2456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. REY
Jan 23, 2024 -

Shamaley Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. More

by Carlos
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Marco porras
Jan 25, 2024 -

Shamaley Ford responded

Thank you for your positive feedback about Marco! We're delighted to hear that he was awesome, extremely knowledgeable, and attentive to your needs and doubts. It's great that he provided excellent feedback and kept you informed about the progress of your vehicle. We appreciate your kind words and look forward to serving you again!

January 17, 2024

I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. More

by dcasta02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Jan 25, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 915-629-4237. I look forward to speaking with you. Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

January 17, 2024

Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. More

by rox1379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Porras, Jaime
Jan 23, 2024 -

Shamaley Ford responded

We're glad to hear that you received quick service and found the team to be very trustworthy. It's great that Marco's knowledge and approach made you feel at ease about fixing the issues with your vehicle. We're here to assist you, and thank you for choosing our service!

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