Shamaley Ford
El Paso, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Shamaley Ford took a bad situation regarding my car and turned it into a pleasant situation by fixing my car issues, as well as taking care of my vehicles current recall. I worked with Alexis, he saw that turned it into a pleasant situation by fixing my car issues, as well as taking care of my vehicles current recall. I worked with Alexis, he saw that I was standing waiting and offered his assistance and he did not stop there. He made sure all my expectations were properly set and also repeated back, what would be done to my vehicle, which eliminated any chance of an error. I was kept in the know with updates until the vehicle was completed. Alexis, definitely made the experience seamless. More
From the moment of arriving we were greeted with a friendly smile. I had done my research of what I wanted to test drive. Damian, our sales guy, went looking for the Bronco Sport that I wanted for my friendly smile. I had done my research of what I wanted to test drive. Damian, our sales guy, went looking for the Bronco Sport that I wanted for my wife. Brought it out and we took a drive. The only thing that we found wrong was the color. Wife had an eye on another Bronco. Damian was nice about to bring the keys and put them side by side for us to make the final decision. Wife chose the Azure Gray. Next move was to sit and go through the paperwork. It was easy and painless. The only biggest problem of the paperwork was the printer not wanting to print. Our Bronco was delivered washed, detailed and with a full tank of fuel. I’ve dealt with other sales people pushing a vehicle they want to sell and not the one that is wanted. Glad I decided to stop at Shamaley. They did have the bigger selection of Bronco Sports. That was another deciding factor. But, whenever we’re ready for another vehicle, we will return. My wife and I are customers for life. Thank you Damian and Shamaley. More
Great customer service from cashier and service advisor. Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found Very friendly and respectable. I informed the service advisor of the problem I was experiencing with an oil leak. An inspection of the oil pan found that the oil filter was placed on improperly. This was done at an Auto Repair business. From now on, my truck will be taken to the authorized dealership. Waiting area at the dealership was comfortable and clean. More
Marco was awesome! Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. Extremely knowledgeable and very attentive to our needs and doubts. Provided great feedback and kept us in mind on the progress of our vehicle. More
I took my truck for an oil change and I was hit with extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. extra charges that are not disclosed anywhere. Also, they broke my valance This dealership is nice and clean and great hospitality. More
Quick service and very trustworthy. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. Marco P was very knowledgeable and made me feel at ease about fixing the issues with my vehicle. More