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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
914 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 914 reviews

September 07, 2024

Very thorough and trustworthy. Took a little longer than I'd like for a nail in the tire, 3 hours. More

by msgtckb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

September 07, 2024

Same as always - excellent customer service. Shamaley is very accommodating and has the best service reps around. Alexis H helped me today and he went above and beyond. I'm very proud to be a re More

by Jose V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Holguin
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Sep 09, 2024 -

Shamaley Ford responded

Hi Jose, we're happy you found Alexis to be so supportive during your experience here at Shamaley Ford. We hope you have a great day!

September 07, 2024

Mr. Contreras treat you like if you were family, he goes out of his way More

by davila915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Contreras.
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Sep 09, 2024 -

Shamaley Ford responded

Hi, we're happy to hear you had such a positive experience with Contreras! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Overall excellent especially on the service department with Alexies which was on the service department 👌👍 More

by suncg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 07, 2024 -

Shamaley Ford responded

Hi, we're happy you found Alexies to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2024

Quick & painless service. They do good work. We will avoid other dealers which are much closer to us. Service managers, Audrey & Samantha were great to work with. More

by raul.gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey, Samantha Kirtley
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Sep 09, 2024 -

Shamaley Ford responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 06, 2024

Good service. Advisors are attentive and polite. Good customer service that I even have a Lyft take me home and home back to the dealership. More

by Martha oropeza
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Alexis service advisor is an attentive person to customers needs. Polite and respectful.
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Sep 09, 2024 -

Shamaley Ford responded

Hi Martha, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

September 04, 2024

I highly recommend Shamaley Ford to anyone in the market for a vehicle. Their dedication to exceptional service and quality vehicles is truly commendable. What stood out the most was their commitment to cus More

by Marie C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Burciaga
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Sep 06, 2024 -

Shamaley Ford responded

Hi Marie, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2024

Alexis my service advisor was very polite and he understood what the problem was and got it repaired. Will be returning to this location. More

by m.torresh11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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Sep 06, 2024 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Was greeted and treated really well helped me with my purchase good discounts overall good experience would come back definitely More

by Miguel Morales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel, burciaga
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Sep 06, 2024 -

Shamaley Ford responded

Hi Miguel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 03, 2024

Excellent and quick service. Service advisor Aubrey was great and a professional. She keep me posted on the progress and completion of the work done. Thank you. More

by Trijart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Aubrey.
Report | Print
Sep 06, 2024 -

Shamaley Ford responded

Hi, we're happy you found Aubrey to be so supportive during your experience here at Shamaley Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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