Shamaley Ford

This is the second time I've gone fur service and have waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced a waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced and have been very disappointed twice. More

I had requested a full car detailing alongside my service with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from m with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from my home. The car was picked up very late and then it was kept for almost two days. It returned smelling so bad, it worse off than when it left my garage, Absolutely no detailing was done and there were stains all over the seats., I called the service rep Daniel so many times he wouldn’t pick my calls so I escalated to a Manager who was quick to blame it on the detailing company & indignantly offered me a refund for detailing when I refused she said they’ll pick it up again for detailing but there’s no vehicle for me to use for my family for another 24hours. I basically had to beg for a loaner and that wasn’t forthcoming, I’m disappointed that after using my money to uber & Lyft for almost 2 days I’m treated in this manner. . I’m really upset and dissatisfied. Ford just wasted my time and money for a simple request. More

Took the raptor for service and after completing the job they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me. they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me. More

Shamaley’s ford always takes care of our vehicles (Ford Explorer and Mustang ) with maintenance and recommendations as well different options to pay. Keeosha was great took me in for scheduled appointmen Explorer and Mustang ) with maintenance and recommendations as well different options to pay. Keeosha was great took me in for scheduled appointment and kept me out to date. Appreciate you all Shamaley Ford!!!! More

Alexis Holguin and all the Service Managers work as a team. Great experience as a whole. Even the Finance Department helped and explained everything and tried to help. Definitely a positive experience. team. Great experience as a whole. Even the Finance Department helped and explained everything and tried to help. Definitely a positive experience. More

Great service. That' why l go there to get my truck sercive,they do agreat job. That' why l go there to get my truck sercive,they do agreat job. More

Joe at the service department was great, will 100% be back and recommend him for any of your service needs! back and recommend him for any of your service needs! More

Everything from scheduling my appointment to dropping off my car and picking up my car the next day went by so smoothly. I had no trouble communicating with the person taking care of my vehicle which I appre my car and picking up my car the next day went by so smoothly. I had no trouble communicating with the person taking care of my vehicle which I appreciated. More

Awesome customer service from Eduardo and great customer care, kept me up to date with every detail on my mustang. I greatly appreciate the Shamaley Ford team here in el paso care, kept me up to date with every detail on my mustang. I greatly appreciate the Shamaley Ford team here in el paso More

Always satisfied with the service ,very professional. Thanks.Kay was very curious and very professional. Thanks.Kay was very curious and very professional. More