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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 692 reviews

May 29, 2024

Great service advisor, Jerry. The Vehicle was ready earlier than expected. Jerry helped out with the repair price also. More

by sling.ruse_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 30, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Jerry! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 29, 2024

Went to get a weather strip re-done on my doors bc my Bronco had come in with that manufacturing issue. Jerry was super helpful and made the process very easy for me. He was friendly, communicative and a More

by brivi321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
May 30, 2024 -

Shamaley Ford responded

It's great to hear that Jerry provided such excellent service during your visit to get the weather strip re-done on your Bronco! We're glad he made the process easy, communicated effectively, and resolved the issue promptly for you. Thank you for recommending Jerry for services - we appreciate your feedback and look forward to assisting you with any future needs you may have!

May 28, 2024

Service dept was knowledgeable and friendly. Easy to schedule my maintenance and for my vehicle back in a short amount of time. More

by dvhealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mena
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Aaron was very helpful, he communicates well. Would recommend anyone to ask for Aaron. Awesome service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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May 29, 2024 -

Shamaley Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 26, 2024

Great service and attention, excellent service , servicio de primera estoy muy contenta, y satisfecha fueron muy amables More

by lolmos1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Lorenzo
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May 28, 2024 -

Shamaley Ford responded

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

May 25, 2024

Excellent customer service. Very friendly personnel. Very nice and clean installations. Affordable prices. Awesome rewards. More

by casas.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
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May 27, 2024 -

Shamaley Ford responded

We are delighted to know that your experience was excellent! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 22, 2024

Service advisor Jose Carrillo was very informative about the service that was done on my Ford F150 More

by crodriguez1613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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May 23, 2024 -

Shamaley Ford responded

That's great to hear! Service advisor Jose Carrillo's informative approach is definitely appreciated. It's always reassuring to have a clear understanding of the service performed on your vehicle.

May 21, 2024

They were available to fixed my pickup issues and also answered all questions I had about warranty More

by bullitboy13
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kay and George Olmos
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May 22, 2024 -

Shamaley Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 21, 2024

I made a 1030 appt. Took them 2 hours to do simple oil change? Very poor More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Sasha A. Martinez Customer Relations Director 915-629-4237 smartinez@group1auto.com

May 19, 2024

Took 3 hours for oil change. Took 3 hours for oil change. Took 3 hours for oil change. More

by hnavyfernandez07
Workmanship
Recommend Dealer
No
Employees Worked With
Alex
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May 22, 2024 -

Shamaley Ford responded

Thank you for bringing this to my attention. I apologize for the long wait time to have an oil change done on your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at smartinez@group1auto.com. I look forward to speaking with you. Sasha Martinez, Customer Relations Director

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