Shamaley Buick GMC

I will appreciate for the good work the service manager Julian and the shop foreman Saul did for me.. but I will have to give it a bad rating for the service guy that attended me Diego. Very bad communicat Julian and the shop foreman Saul did for me.. but I will have to give it a bad rating for the service guy that attended me Diego. Very bad communication I would have to keep calling to check in myself he would call for any updates. He would say the where doing something with my vehicle and a week later I would call back and he would tell me they where about to check what he said they checked a week earlier.. not so professional not sure why the have him there dealing with people when he can’t even communicate. Other than him thanks to the manager and foreman for helping getting my car fixed More

The service department was amazing from start to finish and even helped me get into a rental to be able to go handle other priorities. Ernie and Claudia did an amazing job to make me feel right at home. An and even helped me get into a rental to be able to go handle other priorities. Ernie and Claudia did an amazing job to make me feel right at home. And even the Sales Mgr. Alex and the staff member help get my other key to work by switching out the battery and getting it back to work. Very Thankful since day one when I purchased my truck to even now more than ever and will highly recommend people to get a vehicle or any other services to this great location. God bless More

Was in for service today. It was good to find Mr. Reyes as the service manager, he has always given us good service where he has worked. Awesome job Mr Julian Reyes! Good job It was good to find Mr. Reyes as the service manager, he has always given us good service where he has worked. Awesome job Mr Julian Reyes! Good job Shamaley. More

The service department was behind schedule but they made the experience worth while and still made me a priority. the experience worth while and still made me a priority. More

WITH OR WITHOUT AN APPOINTMENT THIS DEALERSHIP SERVICE CENTER TAKES FOREVER! WHAT WAS SUPPOSED TO BE A TIRE PATCH TURNED INTO A 3 AND A HALF HOUR WAIT JUST TO TELL ME THEY CANT FIX IT! TIMES BEFORE FOR A CENTER TAKES FOREVER! WHAT WAS SUPPOSED TO BE A TIRE PATCH TURNED INTO A 3 AND A HALF HOUR WAIT JUST TO TELL ME THEY CANT FIX IT! TIMES BEFORE FOR A SIMPLE OIL CHANCE I MADE AN APPOINTMENT AND DROPPED OF MY TRUCK AT 7:45 AM AND FINALLY GOT A CALL AT 5 PM THAT IT WAS FINALLY READY! PRETTY LADIES WALK IN AND ALL THE MEN GIVING RED CARPET SERVICE AND THEY ARE IN AND OUT WITHIN THE HOUR! I ALSO I HAVE A LOUD RATTLE WITHIN THE CAB AND TOOK IT IN TO SEE IF WE CAN FIX THE ISSUE AND I WAS TOLD BY THE MANAGER HE COULD NOT HEAR IT WHILE ONE OF THE TECHS SAID HE DID BUT JUST COULD T FIND IT. More

Excellent customer service! Victor was super helpful, patient and made sure everything worked out smoothly. Victor was super helpful, patient and made sure everything worked out smoothly. More

I called last week to make an appointment for 0930, timeliness is importing to me. I showed up at 0910 because if you’re on time you’re late and if you’re early you’re on time. It is now noon and I w timeliness is importing to me. I showed up at 0910 because if you’re on time you’re late and if you’re early you’re on time. It is now noon and I was informed that my truck just went into the bay for the oil change. They literally just wasted my entire morning. Quite possibly the last time I ever come to this dealership for ANYTHING! Complete disregard for my time, just plain disrespectful. More

Mr. Diego Nava , was on Point , keeping me update with my vehicle , Very profesional and Friendly , They got friendly environment , Highly Recommend . 👍 my vehicle , Very profesional and Friendly , They got friendly environment , Highly Recommend . 👍 More

I had a great experience at the service department. Prompt attention to my issues no problems. Prompt attention to my issues no problems. More

While my truck was in the shop, I was kept updated of what was being done. what was being done. More