
Shamaley Buick GMC
El Paso, TX
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Excellent service! Received a video of the recap of my service from the technician. Guillermo who was my service advisor, was prompt and clear on what services would Received a video of the recap of my service from the technician. Guillermo who was my service advisor, was prompt and clear on what services would be provided and the vehicle was out in a short period of time. Both the check in and check out of my vehicle was fast and efficient with a great customer experience! More
I have taken my 2021 Chevrolet Silverado on numerous occasions reference a werid noise coning from the front of the vehicle. I explained to them that it only hapoens when the temperature is hot and even occasions reference a werid noise coning from the front of the vehicle. I explained to them that it only hapoens when the temperature is hot and even provided them with a service bulletin that this is a known issue with these trucks (bad CV shaft). They refuse to fix it and their response is always the same garbage. Sorry we can’t duplicate the noise. These guys are absolutely worthless! More
Staff quickly greeted my arrival, provided a solution, took care of the problem. Ernie was informative and professional. Shamaley provided excellent discounts, plus my earned points made it worth my time took care of the problem. Ernie was informative and professional. Shamaley provided excellent discounts, plus my earned points made it worth my time .! More
Cost for repairs is ridiculous! $800 to install an $80 part!!! Just dumb! Performed the repairs myself in 15mins and they wanted to charge for 5 hours? Thieves!!! $800 to install an $80 part!!! Just dumb! Performed the repairs myself in 15mins and they wanted to charge for 5 hours? Thieves!!! More
The vehicle i was interested in was represented correctly. The sales person did not do much to convince me of his knowledge of the vehicle, sales operations and process to obtain / purchase the veh correctly. The sales person did not do much to convince me of his knowledge of the vehicle, sales operations and process to obtain / purchase the vehicle. More
The service department is good but with Alex Fernandez back it will be great. This has been a great dealership since it opened (Mr Pena) back it will be great. This has been a great dealership since it opened (Mr Pena) More