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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
245 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 245 reviews

January 04, 2024

Excellent attention, thank you Marissa Rodriguez Professional service, always you put attention in all the details, thanks for your recommendations!!! I really appreciate it !!!! More

by francisco Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodríguez , Digital AirStrike
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Jan 06, 2024 -

Shamaley Buick GMC responded

It's fantastic to hear that you had a great experience and that Marissa provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Went in for an oil change, your employees stole my $600 Prada sung glasses. David and marissa have the worst customer service. Don’t recommend anyone here. Y’all hire nothing but thief’s More

by Kramirez0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa and David managers , Digital AirStrike
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December 28, 2023

Knowledgeable, friendly, and attentive staff. Brought my truck in for service and everyone from service to sales were professional and efficient. More

by EMS-LPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa in service and Diego in sales, Digital AirStrike
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Dec 30, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a knowledgeable, friendly, and attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Reliable and honest service. Had dealt with a couple of other dealerships but this is the best by far, keep up the good work! More

by Rsilva.1024.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo service , Rogelio sales
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Dec 27, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

I had arrived 20 minutes after my appointment time and Ernie took care of me right away. He had explained that services were taking about 2 hours and offered the shuttle service. I declined the transporta More

by Rbkell29340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Dec 20, 2023 -

Shamaley Buick GMC responded

That's fantastic! It's great to hear that Ernie at Shamaley Buick GMC was so prompt and efficient with your service. Sometimes, a quick turnaround at the dealership can make a big difference in your day. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Decently quick service, very respectful, Santiago met me right as I got there and got my car in quickly, when I texted him he replied quickly as well, all in all a healthy experience. More

by Haitham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago , Digital AirStrike
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Dec 19, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear Santiago provided efficient and responsive service during your visit! Having someone attentive and prompt can truly make the service experience much smoother. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

"Not integrity based. I paid for brake job they gave me used brakes. Horrible. Honesty matter. Conspiracy theory liars...." More

by Icon®
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Santiago Valle, Digital AirStrike
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Dec 13, 2023 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Dec 13, 2023 -

Shamaley Buick GMC responded

Thank you for bringing this to my attention. I apologize for this misunderstanding you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dlogston@Group1Auto.com. I look forward to speaking with you. David Logston, General Manager

December 09, 2023

Great customer service! !! Lots of inventory! The most easy and Awesome shopping experience for me and my family! More

by vcarrillo0485
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
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Dec 12, 2023 -

Shamaley Buick GMC responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're you were pleased. Thank you for your review!

December 05, 2023

Went for an inspection of my 2009 GMC truck. It only took a little over an hour. More

by Efren Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 07, 2023 -

Shamaley Buick GMC responded

That's great to hear that the inspection for your 2009 GMC truck went smoothly and efficiently, taking just a little over an hour. Efficient service can make a big difference in our busy schedules! Thank you for your business!

December 05, 2023

Great service and customer care…. I had my 2 cars serviced in a professional way.. More

by hecgut00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Dec 06, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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