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Shamaley Buick GMC

El Paso, TX

4.4
245 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 245 reviews

January 31, 2024

Rogelio Perez our sales consultant was very professional and helpful! He took the time to help us and work out the best deal possible. More

by armrod1172
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rogelio Perez
Feb 02, 2024 -

Shamaley Buick GMC responded

We're delighted to hear about your positive experience with Rogelio! It's great that he was professional and helpful, and took the time to assist you in working out the best deal. We appreciate your business, and enjoy your new purchase!

January 27, 2024

Service personnel were very professional and met or exceeded all expectations. I have purchased several vehicles through this dealership and have always been very satisfied More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
Jan 30, 2024 -

Shamaley Buick GMC responded

Thank you Stephen for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 27, 2024

Omero was a great salesman. No haggling. Gave great service and made it convenient to buy. More

by Skelley580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omero
Jan 30, 2024 -

Shamaley Buick GMC responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Guillermo todo un profesional se ve que le gusta mucho su trabajo y esos empleados son lo que hay que cuidar por qué dan todo por el jale. More

by Mario G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Jan 30, 2024 -

Shamaley Buick GMC responded

Es maravilloso saber que Guillermo es un verdadero profesional y que su pasión por su trabajo es evidente. Los empleados como él, que realmente disfrutan de su trabajo y lo dan todo, contribuyen significativamente a una experiencia positiva para el cliente. Apreciamos sus comentarios y reconocemos el valor de profesionales dedicados como Guillermo al brindar un excelente servicio.

January 22, 2024

I have brought my vehicles in the past several time everything would go smoothly. Last 3 time I have been getting the run around waiting up to a week and getting my vehicle back with nothing done to it More

by coyote 73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo and Anthony
Apr 05, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 17, 2024

This location provides great service and great customer service. The service department keeps you informed and updated. More

by elaine.sellarsusasma57@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 21, 2024 -

Shamaley Buick GMC responded

We're thrilled to hear that you've experienced great service and excellent customer service at this location. Keeping customers informed and updated is an important aspect of providing a positive experience, and we're glad to know that the service department excels in this regard. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 12, 2024

The service center was great and worked around my schedule. They made sure my truck got back to me in time More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jan 13, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

I brought my car in as it was having electrical issues. The radio was not working, the dash stated service airbag and the seat wouldn’t recline. Throughout the visit I received great updates from the as More

by Derek Flint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
Apr 06, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 10, 2024

Took car in for oil change, tire rotation and other stuff. Took 2.5 hours and they didn't even check tire pressures, they were low. Went back for tire pressures, they set them at 40 psi when they shoul More

by sanchezrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
Apr 06, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 04, 2024

Very good and friendly customer service! I went for a oil change I was out of there in 1 hour that was pretty fast service More

by Jaime.alonzo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jan 06, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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