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Shamaley Buick GMC

El Paso, TX

Overview
Reviews
Vehicles
4.4
245 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 245 reviews

February 22, 2024

Ernie was professional, informative and responsive. I really appreciated the text and phone call updates. The service information break down and estimate was accessible via online and easy to understan More

by Lbamba.pbills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Feb 25, 2024 -

Shamaley Buick GMC responded

We're delighted to hear about your positive experience with Ernie at Shamaley Buick GMC. It's great that he was professional, informative, and responsive, and that you appreciated the text and phone call updates. We're glad the service information breakdown and estimate were accessible and easy to understand. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 21, 2024

Amazing customer service! Daniel in sales and Ernesto on service were professional and courteous through out my visitation. More

by fernie2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mata and Ernesto
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Feb 24, 2024 -

Shamaley Buick GMC responded

Thank you for sharing your positive experience! We're glad to hear that Daniel in sales and Ernesto in service provided amazing customer service, and they were professional and courteous throughout your visit. We appreciate your business!

February 21, 2024

Buen servicio y amabilidad muy contento con el trabajo que le realizaron a mi troca muy recomendable More

by Mleandro732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
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Feb 24, 2024 -

Shamaley Buick GMC responded

Nos alegra saber que está muy contento con el servicio y la amabilidad recibida. Agradecemos su recomendación. ¡Estamos aquí para brindarle un excelente servicio!

February 14, 2024

Guillermo is very very nice, good, helpful and very attentive. He is excellent service person at shamalley dealer service department. I am very satisfied with the service I received today. More

by lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Feb 16, 2024 -

Shamaley Buick GMC responded

Thank you for sharing your positive experience with Guillermo! We're thrilled to hear that he is very nice, good, helpful, and very attentive, providing excellent service at the Shamalley dealer service department. It's wonderful to know that you are very satisfied with the service you received today. We appreciate your feedback, and we look forward to serving you again in the future!

February 09, 2024

Amazing service, amazing staff, the thing I didn’t like the most was how long everything took, I was there from about 9 in the morning till about 3 in the afternoon. But otherwise it was great service. More

by Dingo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Valle
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Apr 12, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

February 06, 2024

Excellent work, employees are extremely wonderful. Always updated on the status of my car. Thank you More

by Shayivn83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico
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Feb 09, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 05, 2024

Good customer service , very informative about what your vehicle needs extra attention and seems they care More

by Panchin172000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Feb 09, 2024 -

Shamaley Buick GMC responded

Thank you for sharing your experience! We're pleased to hear that you received good customer service and that the staff was informative about your vehicle's needs. It's great to know that we showed care and attention to detail. We appreciate your business!

February 04, 2024

Me trataron muy bien el vendedor me explico todo perfecto y compre lo que buscaba More

by robingalache07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar oliveira
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Feb 06, 2024 -

Shamaley Buick GMC responded

¡Es fantástico escuchar eso! Nos alegra que haya tenido una experiencia positiva, que lo hayan tratado bien y que haya encontrado lo que buscaba. ¡Felicitaciones por su nuevo vehículo!

Feb 07, 2024 -

robingalache07 responded

Oscar was very Profesional and Frienfly .

February 03, 2024

The nice guys at Casa GMC could take lessons from Shamaley. Before Casa, Crawford GMC took care of my Sierra for 18 years. After Cas took over the service went downhill. Shamaley will take care of it More

by joseotero575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico
Report | Print
Feb 08, 2024 -

Shamaley Buick GMC responded

We're glad to hear about your positive experience with Shamaley Buick GMC and the service you received from Federico, your advisor. It's important for customers to feel well taken care of, and we're delighted that you found the team at Shamaley to be kind, professional, and friendly. Thank you for sharing your feedback. Safe travels and we appreciate your trust in Shamaley Buick GMC!

February 02, 2024

Service was prompt and estimated time accurate. Federico was very attentive and professional he even scheduled the next oil change service. More

by rlindagardea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico
Report | Print
Feb 08, 2024 -

Shamaley Buick GMC responded

We're pleased to hear that the service was prompt, the estimated time was accurate, and Federico was very attentive and professional. Scheduling the next oil change service adds convenience to your experience. Thank you for choosing us, and we appreciate your positive review!

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