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Shamaley Buick GMC

El Paso, TX

4.5
212 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 212 reviews

January 26, 2024

Guillermo todo un profesional se ve que le gusta mucho su trabajo y esos empleados son lo que hay que cuidar por qué dan todo por el jale. More

by Mario G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Jan 30, 2024 -

Shamaley Buick GMC responded

Es maravilloso saber que Guillermo es un verdadero profesional y que su pasión por su trabajo es evidente. Los empleados como él, que realmente disfrutan de su trabajo y lo dan todo, contribuyen significativamente a una experiencia positiva para el cliente. Apreciamos sus comentarios y reconocemos el valor de profesionales dedicados como Guillermo al brindar un excelente servicio.

January 22, 2024

I have brought my vehicles in the past several time everything would go smoothly. Last 3 time I have been getting the run around waiting up to a week and getting my vehicle back with nothing done to it More

by coyote 73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo and Anthony
Apr 05, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 17, 2024

This location provides great service and great customer service. The service department keeps you informed and updated. More

by elaine.sellarsusasma57@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Jan 21, 2024 -

Shamaley Buick GMC responded

We're thrilled to hear that you've experienced great service and excellent customer service at this location. Keeping customers informed and updated is an important aspect of providing a positive experience, and we're glad to know that the service department excels in this regard. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 12, 2024

The service center was great and worked around my schedule. They made sure my truck got back to me in time More

by Raul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jan 13, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

I brought my car in as it was having electrical issues. The radio was not working, the dash stated service airbag and the seat wouldn’t recline. Throughout the visit I received great updates from the as More

by Derek Flint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
Apr 06, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 10, 2024

Took car in for oil change, tire rotation and other stuff. Took 2.5 hours and they didn't even check tire pressures, they were low. Went back for tire pressures, they set them at 40 psi when they shoul More

by sanchezrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo
Apr 06, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

January 04, 2024

Very good and friendly customer service! I went for a oil change I was out of there in 1 hour that was pretty fast service More

by Jaime.alonzo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jan 06, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Excellent attention, thank you Marissa Rodriguez Professional service, always you put attention in all the details, thanks for your recommendations!!! I really appreciate it !!!! More

by francisco Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodríguez , Digital AirStrike
Jan 06, 2024 -

Shamaley Buick GMC responded

It's fantastic to hear that you had a great experience and that Marissa provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Went in for an oil change, your employees stole my $600 Prada sung glasses. David and marissa have the worst customer service. Don’t recommend anyone here. Y’all hire nothing but thief’s More

by Kramirez0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa and David managers , Digital AirStrike
December 28, 2023

Knowledgeable, friendly, and attentive staff. Brought my truck in for service and everyone from service to sales were professional and efficient. More

by EMS-LPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa in service and Diego in sales, Digital AirStrike
Dec 30, 2023 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a knowledgeable, friendly, and attentive experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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