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Shamaley Buick GMC

El Paso, TX

4.5
211 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 211 reviews

April 19, 2024

Took vehicle in after receiving recall notice. When I made the appointment, I specifically told them I was going in because the letter was informing me that the parts for the recall were now avail More

by Enclave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa
Apr 23, 2024 -

Shamaley Buick GMC responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Shamaley Buick GMC responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. David Logston General Manager dlogston@Group1Auto.com

April 18, 2024

Quick and professional service with minimal wait time. Courtesy of the staff and all questions answered with detail. More

by Rc305079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrisa Rodrigues
Apr 19, 2024 -

Shamaley Buick GMC responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 16, 2024

Although the part was back ordered they called me immediately after it was fixed. Great service. More

by mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Veytia
Apr 18, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

The customer service provided was exceptional despite the fact that they were swapped with work. The vehicle was ready quickly and the communication was great. More

by upalol15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Apr 16, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

Friendly staff and very helpful with my requirements. . very fast at the check in time More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Apr 16, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

Very professional and very knowledgeable understanding and caring for my needs listed well Thank You Hugo More

by jmsolis02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Apr 10, 2024 -

Shamaley Buick GMC responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Excellent customer service. Marisa has a friendly and professional attitude. The technicians do outstanding work. The shuttle service is top-of- the-line. All in all , everyone More

by Ms. Webber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez
Apr 10, 2024 -

Shamaley Buick GMC responded

It's fantastic to hear about your excellent experience at Shamaley Buick GMC! Marisa's friendly and professional attitude, along with the outstanding work of the technicians and top-notch shuttle service, truly make us stand out. We're thrilled that you consider us the best at what we do. Thank you for choosing Shamaley Buick GMC!

April 04, 2024

Excellent salesman in Juan he got our numbers where they needed to be and convinced us to stop by and boy did we make the right decision. And Ozzy was a great finance guy super friendly. We will be back to More

by rjaramillo979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan, Ozzy
Apr 09, 2024 -

Shamaley Buick GMC responded

It's great to hear about your excellent experience with Juan and Ozzy at Shamaley Buick GMC! We're thrilled that Juan was able to get your numbers where they needed to be and that Ozzy provided great and friendly finance assistance. Enjoy your new vehicle!

March 30, 2024

Santiago kept me updated throughout the service process. Service was performed in a reasonable amount of time , and delivered in great condition. This dealership performs all of my maintenance. More

by rudyrod2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Apr 04, 2024 -

Shamaley Buick GMC responded

It's great to hear about your positive experience with Santiago! We're glad that he kept you updated throughout the service process and that the maintenance was performed to your satisfaction. Thank you for choosing us for all of your maintenance needs. We're here to ensure your continued satisfaction with our services.

March 28, 2024

Happy with the service I received. Guillermo was the gentleman that help me, I quickly learn that he is very professional in the position that he is in. Again happy with the service I More

by Chuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Apr 03, 2024 -

Shamaley Buick GMC responded

That's wonderful to hear! We're glad that Guillermo provided you with professional service and that you're happy with the overall experience. Thank you for choosing us for your service needs!

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