Shamaley Buick GMC

I have been servicing my cars there for about 8 years. I am giving g the a 4 because: They do a terrible job washing the car. My car looks worse after they wash it. They either do t dry it at all or ju I am giving g the a 4 because: They do a terrible job washing the car. My car looks worse after they wash it. They either do t dry it at all or just skip some spots. More

Service Advisor Martin Parra was very helpful in providing me with information about the repairs and services my truck needed. providing me with information about the repairs and services my truck needed. More

I took my truck in to fix a recall issue and they offered to change the oil and rotate the tires. Charles was very professional and fast. I was treated with respect and dignity. Needless to say I would recom to change the oil and rotate the tires. Charles was very professional and fast. I was treated with respect and dignity. Needless to say I would recommend Shamally GMC to anyone. More

Marissa was great, great service and engagement from her. Had some issues in my last visit, but Marissa was great this time around Had some issues in my last visit, but Marissa was great this time around More

Great costumer service! They answered all the questions i had, and also they help you out with great discounts They answered all the questions i had, and also they help you out with great discounts More

I purchased a GMC which I believed should have been a great experience and it turned out to be negative. It took over a month. I call and administrators were not avaliable. Marissa was the only person great experience and it turned out to be negative. It took over a month. I call and administrators were not avaliable. Marissa was the only person avaliable. Cover to steering wheel was damaged. More

My first visit to the service department. I had an appointment, but still took a while to get waiting on. The guy kept apologizing, but could have been faster. The service was done quickly I had an appointment, but still took a while to get waiting on. The guy kept apologizing, but could have been faster. The service was done quickly and I got my car back. Ernie was very nice and helpful. More

Excellentservice, very satisfied, Santiago was very helpful with everything. I will must definitelly come back. helpful with everything. I will must definitelly come back. More

Been to SHAMALEY multiple times for service & each time was not greeted by an advisor. I had to go get an advisor and force them to help me. Informed the advisor all I needed was an oil & filter change a was not greeted by an advisor. I had to go get an advisor and force them to help me. Informed the advisor all I needed was an oil & filter change and instructed him that’s all I wanted done. My truck sit untouched for 45 minutes. After about 1.5 hours I received a text telling me I needed $200 additional service done. I knew I did not so this was frustrating especially after I had already instructed what I wanted done. Obviously I denied the service. After almost 2 hours I was finally told by my advisor my truck was almost done and was being washed. Again I instructed the advisor I did not ask for a wash and to bring me my truck. My truck was finally brought up front after waiting just over 2 hours for an oil change. When I reserved my appointment on their website it indicated I would receive a 20% discount if I booked a certain time frame. I booked within that time frame but no discount was given. When I got to my truck I noticed a chalky residue on the inside panel of the driver door and the wash performed was sub par at best. As I got in my truck I noticed some items had been moved around on the console and as I looked closer I noticed much of the loose change I had in my cup holder was gone. Obviously there are unethical people who work at this dealership and customer service is nonexistent in my opinion. I will not be back. More