Shaker's Family Ford

Outstanding Customer Service! James Reed is amazing to work with he is kind and patient and will really work with you to make sure you as a person and as their customer are comfort James Reed is amazing to work with he is kind and patient and will really work with you to make sure you as a person and as their customer are comfortable with your purchase. The first time we went we didn't end up finding the deal we were looking for they didn't call every hour continually trying to sell us something. Then a few months later we found a car online that looked promising we stopped in and asked to work with James again that day we drove off the lot with my new Escape! Also Cindy Bugbee did out paperwork and loan work she got me an amazing rate and all the paper work wasn't scary it was simple and she explained everything so we understood it completely! More

Dealer Experience was Excellent Our buying experience was very positive and smooth. Their pricing and finance options were very good. They delivered the used truck ready for pickup a Our buying experience was very positive and smooth. Their pricing and finance options were very good. They delivered the used truck ready for pickup and fulfilled our tight schedule. We would recommend this dealership. More

FINALLY FOUND THE TRUCK I WAS LOOKING FOR. After going through many online Ford site looking for a F350 with a V-plow and trying to find the best deal. I realized some of the better deals were After going through many online Ford site looking for a F350 with a V-plow and trying to find the best deal. I realized some of the better deals were in Mass. We live in Connecticut. So I took a trip one a Saturday up to look at three truck that were listed at two dealers online only to find they were all sold. We drove back to Connecticut and looked online again and found Shaker Family Ford in Watertown. Don't know how we missed it all the other times we were looking. To make a long story a little shorter. We called but the had already closed so we went there on Monday morning. Luckily we were dealing with James Cianciolo who found the truck got a V-blade on it and by the afternoon we were driving home in our new 2016 Ford F350 truck with a fisher V-blade. I highly recommend Shaker Ford. They went out of the way to get us what we wanted and at a great deal. Thanks You Tom & Joy P. More

Great facility, wonderful people, very positive experience. Very pleasant experience, everyone there went out of their way to make sure that I felt right at home. From the receptionist at the front door to mem Very pleasant experience, everyone there went out of their way to make sure that I felt right at home. From the receptionist at the front door to members of the Shaker family, they could not do enough for me. Jim Reed went above and beyond to find the exact vehicle I wanted, and made sure I did not drive away until he reviewed with me all the options and features of my new car. In all, a great facility, wonderful people, very positive experience. More

An absolute pleasure to work with & transparent transaction My experience at Shaker Ford has been absolutely amazing. I came in ready to give up on the last 2 months of my current lease and start with a new one My experience at Shaker Ford has been absolutely amazing. I came in ready to give up on the last 2 months of my current lease and start with a new one with Ford. Catherine Reed actually talked several options over with me on what to do next. She actually set me up with a special order vehicle to satisfy my current lease and to get the exact car I wanted just in time of the close of my contract. There's a lot to be said for a highly knowledgeable sales person. Every experience there has been warm welcoming and honestly Ford had great rebates and programs going on - all in all I am very satisfied with my experience. More

Leasing Cathy Reed was was a breathe of fresh air to car buying. She was informative, pleasant, patient in our leasing a new flex. She found a car nearby that Cathy Reed was was a breathe of fresh air to car buying. She was informative, pleasant, patient in our leasing a new flex. She found a car nearby that was an exact match for amentites that we wanted and we drove away in it two days later without any complications, or sales pressure. More

Mazda6 so far so good👍🏽👍🏽👍🏽 I gotta say,shopping around for a car and ending up @Shakers all the way from the Bronx was the best decision ever!! Jim and Manny are a great team w I gotta say,shopping around for a car and ending up @Shakers all the way from the Bronx was the best decision ever!! Jim and Manny are a great team what can I say they treat you like family...best experience yet will def buy and highly recommend the Shaker family in the future... thanx Jim Reed thanx Manny Pinho for all your help!!..".Happy Hollidays everybody" More

One of the Best The experience my husband and I had working with Bill Reed was excellent. Bill has all the qualities one looks for when making a significant purchase. The experience my husband and I had working with Bill Reed was excellent. Bill has all the qualities one looks for when making a significant purchase. He is knowledgeable, patient, has the ability to explain the process in detail, and made us feel confident in what we were purchasing. Cindy Bugbee also explained all the financial information in detail and also answered questions with confidence and helpful information. My husband and I are grateful for the positive experience we had at Shaker Family Ford. More

Best Experience Jim Reed made trading and buying a used auto almost enjoyable. There was non of the usual high pressure sales associated with the purchase. Highly rec Jim Reed made trading and buying a used auto almost enjoyable. There was non of the usual high pressure sales associated with the purchase. Highly recommend. More

Shaker's We have been buying or leasing cars from Shaker's for many years. The sales team, especially Bill Reed, is wonderful and knows what we are looking fo We have been buying or leasing cars from Shaker's for many years. The sales team, especially Bill Reed, is wonderful and knows what we are looking for in a car. Additionally, the service is top notch. We highly recommend this dealership for its excellent sales and service. More